Receptionist

Bilingual Medical Receptionist

Quantum Pain and Orthopedics - North San Antonio is looking for a Bilingual Medical Receptionist to join our team. The Bilingual Medical Receptionist is responsible for many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing and providing medical procedural support. Always exhibits professionalism while answering inquiries and providing information to the public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Essential Functions:

• Greets patients as they arrive at the facility and provide them with appropriate information
• Assists patients to complete all necessary forms and documentation
• Ensures completeness and accuracy of patients forms and logs all demographics in EMR system
• Updates patients information into database
• Moves patients through appointments as scheduled and keeps patient appointments on schedule by notifying provider of patients arrival
• Responds and comply to requests for information including sending faxes and e-mails
• Answers telephone, deals with inquiries, directs calls and messages to appropriate medical office staff and transfers calls as required
• Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
• Obtains revenue by recording and updating financial information, recording and collecting patient charges
• Keeps patients familys informed of patient status
• Calls patients and remind them of their appointments, schedule and reschedule patients appointments, and updates appointment calendars
• Creates and labels appropriate charts for patients, manage filing and record keeping activities, and reports statistics as required
• Coordinates mail flow in and out of office, maintains stock of forms and office supplies
• Ensures reception area is well maintained, neat and clean, including the magazines
• Follows all safety rules on the job, reports all accidents promptly and corrects minor safety hazards
• Communicates with peers and management regarding any hazards identified in the workplace
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
• Adheres to the company standards of business conduct
• Supports medical staff by completing administrative requirements as assigned
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Exceptional customer service and phone etiquette
• Knowledge of administrative and clerical procedures and systems
• Strong computer skills with proficiency in Microsoft Office
• Strong attention to detail
• High stress tolerance
• Ability to adapt with flexibility
• Ability to work independently
• Ability to maintain effective and organized systems
• Must be able to multi-task
• Excellent, polished patient interaction skills
• Ability to communicate professionally with patients
• Energetic with a desire to learn and develop new skills
• Ability to travel between facilities if necessary
• Bilingual in Spanish preferred

Education and Experience:

• High School diploma or GED
• One (1) year of experience with customer service
• Valid Texas Drivers License

Offered Benefits:

• Choice of 3 Medical Plans
• Choice of 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• Paid Time Off (PTO) + Holidays

Quantum Pain and Orthopedics is a premier outpatient clinical network serving the San Antonio and Austin, TX areas. Our specialty is combining high quality healthcare with compassion and excellence. QPO strives to create a team that highlights our culture of diversity, ethics, and collaboration. Come join our team at Quantum Pain and Orthopedics and uncover the excellence in YOU! Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.