Sr. Product Manager

Senior Product Manager

Founded in 2019 and headquartered in Pittsburgh, PA, Free Market Health supports forward-thinking payers and specialty pharmacies of all sizes who need to operate in a complex and opaque market. We empower all stakeholders to optimize resources and maximize opportunities while focusing on the most important stakeholder of all: the patient.

The Role

At Free Market Health we're proud to offer innovative products that meet the needs and wants of our customers. To help us continue to grow our offerings, we're in search of an experienced Senior Product Manager. As an ideal candidate, you will have a keen eye for gaps in consumer product offerings and the innovative mindset to fill them. You're a highly skilled market analyst with a proven ability to strategize the full lifecycle of product production — from conception through release. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company's vision and strategy.

What You'll Do:

Operational discovery & stakeholder partnership

• Build strong working relationships with internal operations and stakeholder teams to understand pain points, workflow gaps, and improvement opportunities.
• Gather and synthesize feedback from internal users; ensure needs are clearly captured and reflected in requirements and prioritization.

Requirements & delivery support

• Translate internal operational needs into clear product requirements, including high-level use cases and acceptance criteria to support engineering delivery.
• Support the product development lifecycle from concept through launch, including validation, QA support, release coordination, and post-release follow-up.
• Help coordinate with product owners and delivery partners to clarify scope, sequence work, and remove ambiguity.

Data-informed iteration

• Use data-driven methods to evaluate whether changes improved outcomes (e.g., cycle time, error rates, throughput, adoption) and recommend iterations.
• Maintain a steady feedback loop with internal users and stakeholders; support continuous improvements based on operational needs and business goals.

Enablement & rollout

• Support internal launches through documentation, training sessions, demos, and lightweight enablement materials to drive adoption.
• Act as a product "translator" for internal stakeholders—helping build shared understanding across operations, product, and engineering.

Governance & operational hygiene (internal-facing)

• Help document and standardize internal processes where appropriate (workflows, definitions, requirements artifacts) to reduce variability and improve repeatability.

What We're Looking For:

• 8+ years of progressive product management experience, including ownership of product strategy, roadmap development, and end-to-end delivery
• Proven track record of delivering complex, multi-stakeholder products from concept through launch and scale
• Experience prioritizing product initiatives using data-driven frameworks (e.g., WSJF, ROI, customer impact)
• Demonstrated ability to translate business objectives into actionable product requirements and measurable outcomes

• Strong experience working in Agile environments, partnering closely with engineering, design, and data teams
• 7+ years experience with healthcare, Specialty Pharmacy, PBM, Pharma, or Payer workflows.

Core Skills

• Defined product vision, strategy, and roadmap, leveraging market analysis, opportunity assessment, business case development, and prioritization frameworks to drive product investment decisions.
• Led product discovery and requirements definition through stakeholder interviews, workflow mapping, root cause analysis, and hypothesis-driven validation to translate business and user needs into actionable solutions.
• Managed the full product lifecycle from discovery through launch and iteration, utilizing Agile methodologies, backlog management, sprint planning, release coordination, and cross-functional execution.
• Established and measured product success through KPI definition, analytics, experimentation, outcome validation, and continuous data-driven optimization.
• Partnered with cross-functional and executive stakeholders across Engineering, Design, Operations, Clinical, Compliance, and Sales to align priorities, navigate regulatory requirements, mitigate risk, and communicate product strategy and decisions.

Core Competencies

• Strategic & Outcome-Oriented: Translates business goals into product strategy and execution plans, focusing on measurable outcomes such as adoption, cost savings, operational efficiency, and clinical impact.
• Customer-Centric & Domain-Driven: Applies healthcare expertise and user empathy to design compliant solutions that address patient, clinical, operational, and customer needs.
• Analytical & Data-Informed: Leverages qualitative and quantitative insights to prioritize opportunities, evaluate performance, guide roadmap decisions, and drive continuous improvement.
• Execution & Ownership: Leads initiatives from concept through launch and scale, maintaining operational rigor, reducing ambiguity, and ensuring successful delivery in dynamic environments.
• Influence & Leadership: Builds alignment across stakeholders through effective communication, collaboration, stakeholder management, and leadership presence, driving decisions without direct authority.

Life at FMH

Working at FMH means being part of a people-first culture where collaboration and balance matter. Our employee-led Culture Club helps foster connection through team events, volunteer opportunities, and both virtual and in-person activities.

Benefits & Perks

We believe taking care of our employees isn't just a perk - it's a responsibility. We intentionally invest in benefits that support the whole person, reduce real‑life stress, and reflect a culture that truly puts people first. We are committed to providing thoughtfully designed benefits including:

• 100% employer‑paid medical, dental, and vision premiums for individual coverage, with additional support for employees who cover dependents
• Employer funded HSA contributions — we cover 100% of the individual deductible (and a significant amount for families) over the plan year
• Paid Parental Leave — Maternity leave fully supplemented for up to 12 weeks, with paid parental time thoughtfully provided so both parents can bond with their new child during this meaningful season of life
• 401(k) with company match, supporting long‑term financial wellbeing
• Onsite & Transportation Support — Employees may receive fully subsidized onsite parking or pre‑tax commuter FSA contributions.
• Dependent Care FSA, allowing employees to save pre‑tax dollars for childcare expenses
• Employer‑paid short and long‑term disability, providing protection and peace of mind
• Optional employee‑paid protection benefits including Accident, Critical Illness, Legal Aid, and Identity Theft coverage
• A truly remarkable culture - supportive, inclusive, and deeply committed to growth, belonging, and doing meaningful work together

Benefit eligibility is subject to employment status.

Why FMH

FMH is building infrastructure that helps simplify one of the most complex areas of healthcare. Team members have the opportunity to do meaningful work, operate with high levels of ownership and autonomy, and help shape how the organization scales during a critical stage of growth.

FMH is proud to be an Equal Opportunity Employer We are committed to building a diverse, equitable, and inclusive workplace and encourage all qualified individuals to apply. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to anything else.

FMH is committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance or accommodation due to a disability, please contact us and we will work with you to meet your needs.