Front Desk Associate

Company Overview Clavenna Vision Institute has been serving the Birmingham community for more than 40 years, providing comprehensive ophthalmology and optometry services. Specializing in cataract surgery, LASIK, glaucoma management, and advanced contact lens fitting, the practice is well‑known for its patient‑centered care and long‑standing reputation. A great fit for candidates who value tradition, community trust, and excellence in eye health. Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments. Responsibilities Displays high level of professionalism and gives superb customer service Obtains and reviews patient demographic and insurance information for accuracy Verifies insurance and collects copays, co‑insurance, and outstanding balances Ensures all patient intake forms are signed and complete Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax Schedules appointments Processes medical record requests per policies and procedures Coordinates with Clinical Staff to ensure optimal patient experience Qualifications Education: High School Diploma or Equivalent Certificate Required Skills: Minimum 2 years of experience in a medical office/health care setting Minimum 2 years of health care insurance experience Strong computer knowledge and skills with a minimum typing speed of 30 WPM Strong desire to assist others and provide excellent customer service Must be highly dependable and organized Outstanding interpersonal skills An impeccably clean, polished, professional image The ability to learn quickly, retain training, problem solve and think independently Preferred Skills: Understanding of medical terminology Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr