PRODUCT SUPPORT ENGINEER MANAGER

Product Support Engineer Manager

Join a company that's built to elevate you. At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that move the world forward.

Job Title: Product Support Engineer Manager

Location: Richmond, Virginia

The Product Support Engineer Manager is responsible for managing the Product Support Engineer team and providing expert technical support to internal parts and service departments; providing direction and assistance to Product Support Engineers and Technicians; and collaborating with Caterpillar engineers in the development of new products.

Requirements for the Product Support Engineer Manager position include:

• Must be skilled in applied failure analysis and parts reusability decisions
• Must be able to install and operate all diagnostic equipment for the products CMCo sells and services
• Must be able to develop service repair procedures and instructional briefs for use by technicians in resolving unique or unusual service repairs/problems
• Must have knowledge and understanding of all systems available to access service information for the products CMCo sells and services
• Strong mechanical aptitude; able to explain technical issues and outline troubleshooting procedures
• Capable of researching product issues and distributing service information to key personnel
• Strong organizational skills with ability to prioritize work with competing demands, and develop action plans
• Excellent written and verbal communication skills, and presentation skills
• Strong PC skills and the ability to self-develop and adapt to changing technology
• Must be able to travel locally, as required
• Must have an excellent driving record
• Must be able to handle large volumes of work in fast-paced environment
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking candidates with:

• Flexibility and in-depth product knowledge/experience
• Minimum 15 years' experience with Caterpillar or comparable competitive equipment repair, preferred
• Previous experience in a senior instructional role; Caterpillar, or related equipment industry, service operations background, preferred
• High school diploma or GED, preferred

Physical Requirements:

• Required to sit and talk or hear.
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You'll gain access to real learning, real advancement, and a real future in a company that's reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us. Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. Carter Machinery is a drug-free workplace. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.