Customer Relations Representative

Benefits Competitive Hourly Pay Bonus based on performance Opportunity for advancement Training & development Company parties Part-Time Customer Service Representative (CSR) Aaron Freitag State Farm Insurance & Financial Services Agency Peoria, Illinois Position Overview The Aaron Freitag State Farm Agency is seeking a dependable, detail-oriented, and customer-focused Part-Time Customer Service Representative (CSR) to support our growing team. This role plays a critical part in delivering exceptional service to our clients by assisting with policy servicing, billing support, and relationship management. This is an in-office position designed for someone who thrives in a fast-paced, team-oriented environment and takes pride in helping others. Key Responsibilities Provide prompt, professional, and friendly service to customers via phone, email, and in-person interactions Assist clients with policy changes, billing questions, and general account servicing Process endorsements, payments, and document updates accurately Support the sales team by identifying cross-sell and coverage opportunities Follow up with customers on outstanding items or service needs Maintain accurate and organized client records within agency systems Help ensure a smooth and efficient daily office operation What Success Looks Like High attention to detail with minimal errors Strong responsiveness and follow-through with customers Positive client experiences that strengthen long-term relationships Ability to multitask while maintaining professionalism and accuracy Contribution to a high-performance, team-first environment Qualifications Strong communication and interpersonal skills Organized, dependable, and detail-oriented Ability to handle multiple tasks and prioritize effectively Comfortable working in a structured, fast-paced office environment Previous customer service experience preferred (insurance experience is a plus) Willingness to obtain an insurance license (if not already licensed) Schedule Starting at 20 hours per week In-office position Compensation & Growth Hourly pay (based on experience) Opportunities for performance-based bonuses Clear path to grow into a full-time role within the agency Why Join Our Team At Aaron Freitag State Farm, we operate with a culture built on being humble, hungry, and smart . We are committed to: Being our clients’ best friend on their worst day Building meaningful relationships within our community Creating opportunities for personal and professional growth #J-18808-Ljbffr