Senior Manager, Global Operations
$108k - $162kCommerce Inc
- # Senior Manager, Global OperationsApplyremote type: Hybridlocations: Austin, TXtime type: Full timeposted on: Posted Todayjob requisition id: JR102731# **Welcome to the Agentic Commerce Era**## At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.The Senior Manager, Global Services, is responsible for leading Global Service Managers supporting the Advertising Channel within the Global Services organization. This role oversees team performance, operational processes, and service delivery to ensure a best-in-class client experience. The Senior Manager partners cross-functionally to drive operational excellence, improve support models, manage escalations, and support client growth and retention. Success in this role requires strong leadership, stakeholder management, and the ability to align teams and processes to meet client and business objectives.**What You’ll Do*** Lead and develop a team of Service Managers, fostering a high-performance culture focused on accountability, scalability, and continuous improvement* Monitor and evaluate operational performance through key metrics and reporting, holding Operations Managers accountable for achieving service, quality, and business objectives* Establish governance and performance frameworks that ensure consistent delivery against client agreements, service commitments, and business objectives, while proactively identifying and mitigating delivery risks* Identify operational risks and proactively develop mitigation strategies to ensure service continuity and client satisfaction* Support our current book of business within our existing clients and look for future growth opportunities within our existing client base* Establish and monitor key performance indicators (KPIs) and operational metrics to measure team effectiveness, client outcomes, and business impact* Oversee workforce planning, resource allocation, and team capacity management to support business growth and client needs* Build and maintain strong relationships with internal and external stakeholders to ensure alignment, collaboration, and successful execution of strategic initiatives* Partner with client-facing leaders to improve retention, satisfaction, and overall client health**Who Are You*** 5 years of experience with Advertising/Social Channel account *and* client relationship management* Deep understanding of retail eCommerce operations, digital commerce ecosystems, and key commercial performance metrics, including revenue growth, profitability, conversion, customer acquisition, retention, and operational efficiency* 5 years direct people management experience in Operations, Service Delivery or Customer Success* A strong decision-maker, with demonstrated success of making timely and informed decisions that keep the organization moving forward* A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization* Proven ability to drive impact in a complex, fast-paced environment - Organized, detail-oriented, and strategically focused* Hands-on experience managing Google Shopping, Facebook, or Microsoft Shopping* Hands-on experience with PPC, Display, and Social* Experience with eCommerce Advertising/Social integrations (i.e. Shopify, Bigcommerce, Magento, etc..)* BA/BS degree preferred in Business Administration, Computer Science or related field**Work Where You Thrive**This is a hybrid role. For candidates based in the Austin, TX metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.#LI-HYBRID#LI-MD2**(Pay Transparency Range: $108,000.00 - $162,000.00)**# **Compensation Transparency**The national base salary range for this role is posted above in this job post.Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.# **Inclusion and Belonging**## At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
- J-18808-Ljbffr Commerce Inc
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Manager, Global Operations in Austin, TX vacancy
- ...advance your career. THE ROLE: AMD is seeking a highly capable and execution‑focused Senior Manager, Strategic Programs & Sales Operations to support the Corporate Vice President of Global Systems Integrator (GSI) Partnerships. This is a highly visible role that combines...SeniorLocal area
$138.3k - $221.6k
...and to the world. Progress starts with you. Job Description We are seeking an analytical and detail oriented Senior Manager, Global Sales Compensation Operations to drive optimization of sales compensation programs while improving operational efficiencies in...SeniorWork experience placementWork at officeLocal area- ...Senior Manager, Cyber Security Operations Center (SOC) The Senior Manager, Cyber Security Operations Center (SOC) is a hands-on technical and people leader responsible for overseeing 24/7 global security monitoring, threat detection, and incident response across Digital...Senior
Digital Realty
Austin, TX21 hours ago $92.25k - $125k
Temporary Senior Manager, Creative Operations Austin, Texas, USA WHAT WE DO MATTERS: At The Knot Worldwide, we champion celebration - and that starts... ..., shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand...SeniorHourly payContract workTemporary workFreelanceWork at officeLocal areaRemote workWork from homeWorldwideFlexible hoursShift work- Advanced Micro Devices is looking for a Senior Project Manager in Austin, Texas. This position involves leading complex real estate projects across a global portfolio, requiring strong leadership and project management skills. The ideal candidate will have a Bachelor's...Senior
$133.1k - $306.4k
Job Description As a Senior Manager, you will lead a team responsible for the development, operation, and improvement of large‑scale RDMA network fabrics and supporting systems... ...more reliable, observable, and efficient at global cloud scale. You will work closely with...SeniorTemporary workFlexible hoursNight shift- ...sector organizations to unify commerce operations from product discovery to product delivery... ...efficient growth.Our goal is to be the global backbone of commerce. To achieve it, we... ...SC, TN, TX, UT, VA, WA, WVThe Role:The Senior Manager, Accounting Operations is responsible...SeniorTemporary workH1bLive outWork at officeVisa sponsorship
- ...THE ROLE AMD is seeking an experienced Senior Project Manager to join a dynamic, fast-paced team... ...real estate capital projects across a global portfolio. In this role, you will lead... ...AMD’s business objectives. You will operate at the intersection of corporate strategy...SeniorFor contractorsWork at office
- ...A global engineering firm is seeking a skilled Construction Project Manager to oversee large construction projects in Austin, Texas. The ideal candidate will have a bachelor's degree in construction management or engineering, and at least 7 years of experience managing...SeniorFull time
Planate Management Group
Austin, TX2 days ago - Take-Two Interactive in Austin, Texas is looking for a Senior Human Resources Business Partner to join their global HR team. This hands-on role provides expert HR counsel and partners with leaders to drive people strategies, enhance organizational effectiveness, and improve...Senior
- Taketwo in Austin, Texas is seeking a Senior Human Resources Business Partner (Sr. HRBP) to join its global HRBP team. This high-impact role involves providing expert... ...experience, strong business acumen, and the ability to operate effectively in a global environment. The...Senior
- A leading security firm located in Austin, Texas, is seeking a Contract Manager responsible for managing all contract-related operations and ensuring compliance across security services. The ideal candidate will have a minimum of five years of experience in project management...SeniorContract work
$115k - $130k
A large global technology organization in Austin is seeking a highly skilled Lead Executive Assistant to support the CEO and CFO. This... ...communication and problem-solving skills, with a proven ability to manage complex priorities and deliver results promptly. Candidates...SeniorFull time- NXP Semiconductors is seeking a Global HR Business Partner based in Austin, Texas, who will work closely with senior engineering executives and management teams across various regions. The successful candidate will drive strategic people agendas, talent management, and...Senior
- Commerce Inc is looking for a Senior Global GTM Enablement Manager based in Austin, Texas, to design and implement enablement programs that enhance productivity across the revenue organization. This role demands strong facilitation skills and experience with AI content...Senior
- NXP Semiconductors in Austin is seeking a Director, Global HR Business Partner to drive people strategies across North America, Europe, and Asia. This role requires extensive HR experience, particularly in a global business partner capacity, to influence executive decisions...Senior
- Accenture is hiring a Products Counsel - Senior Manager in Austin, Texas, to lead a global legal team focusing on software products. The role involves supporting strategic business initiatives, ensuring legal compliance of products, and managing team workflows. The ideal...Senior
- ...detail and a proven ability to manage priorities are also essential. About the role Sr. Operations Program Manager (NPI OPM)... ...comprehensive benefits include global access to mental health and financial... ...here at any time. Seniority level Director Employment type...SeniorFull timeLocal areaWorldwide
- Senior Manager, Fleet & Program Operations Austin, Texas, United States ICON is seeking a Senior Manager, Fleet & Program Operations to own the end‑to‑end lifecycle of ICON’s 3D printer fleet — from strategic deployment planning through mobilization, active project coordination...SeniorFor contractors
- Commerce.com US, Inc. is seeking a Senior GTM Enablement Manager to design and execute seller-focused enablement globally. The role covers AEs, SDRs, AMs, CSMs, and managers, with a hybrid work setup in Austin, TX. You will build enablement architectures, reinforcement...Senior
- Applied Materials, Inc. in the United States is seeking a senior professional to lead internal audits, investigations, and compliance reviews... ...to improve audit quality, requires 7-10 years of experience in global environments, and offers a chance to guide junior staff and...Senior
- Dimensional Fund Advisors, located in Austin, Texas, seeks a Senior Associate to develop and execute integrated marketing campaigns. This... ...focuses on brand awareness and supporting sales goals for the Global Client Group. The ideal candidate will have 5+ years of experience...Senior
- ...business development of the Fabrication and Rebar production and operations across the organization nationwide. Monitors and maintains... ...business. Works closely with Regional and District Operations Managers, Branch Managers, Warehouse Managers, and regional Fabrication...SeniorNight shift
$89k - $132k
...Senior People Operations Specialist Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue... ...People Operations Specialist to support our global employee experience. Reporting to the Manager, Global People Operations Service and Strategy,...SeniorWork at officeRemote workWork from homeFlexible hoursGong.io
Austin, TX2 days ago- ...Texas. This role involves developing and executing audit plans, managing risk assessments, and mentoring a talented team. The ideal... ...building skills, and a proactive approach to delivering value in a global financial environment. Comprehensive benefits, a hybrid work model...Senior
- ROLLER Networks Pty Ltd is seeking a GTM Senior Recruiter to lead recruitment for Sales roles, contributing significantly to our global growth. You’ll collaborate with Sales leadership to design effective hiring strategies that drive revenue growth and build high-quality...SeniorWork at office3 days per week
- ## Sr. Manager, OperationsApplylocations: Austin, Texas, USAtime type: Full timeposted... ...workforce to approximately 45,000 employees globally. Presently, we have a presence in... ...supporting People First.**Job Description: Senior Operations Manager****What does a Senior...Senior
- Akamai Technologies, Inc. is looking for a Senior Network Architect to join their Network Architecture team in Austin, Texas. This role... ...and building efficient network infrastructure to support Akamai's global platform. The ideal candidate will have over 12 years of...Senior
- ...a Network Engineer to lead the design and optimization of its global network infrastructure. This role involves evaluating current environments... ...of experience in enterprise network design and performance management. The position supports innovations in brain-computer interfaces...Senior
- ...based in Austin, Texas, is seeking a highly organized Senior Executive Assistant to support four senior leaders... ...emphasizes strong judgment and discretion in a dynamic global environment. The ideal candidate will manage complex calendars, coordinate international travel,...SeniorWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Manager, Global Operations. Be the first to apply!
Related searches
- clinical operations director Austin, TX
- operations shift supervisor Austin, TX
- ad operations manager Austin, TX
- branch operations supervisor Austin, TX
- operation supervisor Austin, TX
- senior manager creative operations Austin, TX
- retail operations manager Austin, TX
- construction operations manager Austin, TX
- senior manager warehouse operations Austin, TX
- remote operations manager Austin, TX