Keyholder, goop Aspen

Job Description

Job Description

About The Company

goop is a lifestyle platform dedicated to exploration, curation, and groundbreaking conversation. From its award-winning beauty and fashion lines to its expansive editorial lens, goop invites women to embrace the process of becoming, and to discover deep joy in the pursuit of pleasure, beauty, and growth in all phases of life.

Gwyneth Paltrow began goop in the fall of 2008 as a weekly newsletter. It has expanded into a beauty, fashion, and food business that's also known for its products, curation, podcast, TV shows, live events, and retail stores.

Culturally, results are the common language here — clear goals, clear numbers, a visible line from contribution to outcome. AI is native to the way the team works, in every function, which raises the bar on what a small group can accomplish. Authority sits with the work: your scope is defined, and inside it you have real decision rights that we expect you to use. Founder mode is not a phase we are in; it is how the company is built.

About You    

You have a passion for cultivating clientele relationships and developing a deep knowledge and appreciation of the goop brand and aesthetic. You are curious by nature and have an affinity for interacting with customers and anticipating their needs. You enjoy the luxury environment and are excited to immerse others in it.  

About the Role  

As a Keyholder, you are responsible for delivering on the goop client expectations, and growing the clientele through strong client relationships developed through understanding the community in which the store is located. You are confident in cash reconciliation as well as opening and closing the store on a rotational basis. You strive to not only hit your personal sales goals but are excited to play an integral leadership role in the store meeting and exceeding their goals as well. Passionate, eloquent, and confident, you create the goop environment. 

Responsibilities include:  

• Create a warm and welcoming in-store environment, while maintaining instore visual standards. 
• Maintain an effective clientele book, understanding surrounding community & catering to the demographic of potential clients. 
• Learn the details of the product assortment and successfully communicate the finest details to clients, both current and new. 
• Able to handle transfers and return to vendors, while filing necessary paperwork. 
• Handle in store RTV's, damages, etc. when necessary. 
• Handle weekly bank deposit as necessary. 

Qualifications & Experience   

• 2-4+ years of retail experience, preferrable within a luxury environment. 
• Strong interpersonal and communication skills, both written and verbal. 
• Ability to perform effective selling techniques to achieve sales and repeat business. 
• Basic computer skills and familiarity with the Microsoft Suite. 
• Physical requirements: lift / carry / move 40lbs. minimum including fixtures and product. 
• Ability to work a flexible schedule including holidays, overnights, and weekends to meet the needs of the business. 

FAQ   

• Compensation: $24-$26/ hour + Equity + commission plan. This is a full-time, non-exempt position. Please note that this range represents the low and high end of the anticipated base salary range for the Aspen, CO based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.  
• Benefits: Generous health benefits package, fertility benefits and paid parental leave.   
• Perks: Generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events 

goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates.   J ob Disclosures: No applicant disclosures related to physical requirements or ADA-related considerations are relevant for this role.