Guest Service Representative - Full Time

Job Description

Job Description

Salary: $15-$17

Tuesday - Friday

3P-11P Set Schedule

Whats the job? The moment a guest steps into our Staybridge, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home and special.

Your day-to-day

Be the warm welcome that kicks off a memorable guest experience

Acknowledge Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out

Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed

Take pride in your appearance and place as a brand ambassador

Always know what events and activities are on the days schedule

Jump into other ad-hoc duties when your colleagues need your help

What we need from you?

Communication skills - guests will need to come to you with concerns as well as compliments, so youll be calm and easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in English - extra language skills would be great, but not essential

Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computers

Flexibility - night, weekend and holiday shifts are all part of the job

Youll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Experience - ideally, youll have spent at least one year in a front desk or guest service position at an upscale hotel

Strength - sometimes youll need to lift, push and pull big objects up to 50lbs. This can involve bending and kneeling

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague our hotel.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner