Game Master - Front Desk

Job Overview Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6-star guest experience. Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides. As a Game Master, you will: Hyping up our players for their adventure (Speaking with/in front of large groups of people is a must!)Communicating rules, guidelines, and storylines in an exciting way Being alert, sharp, and focused on your team's progress through monitors in our control room Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way. Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes. Finding special moments to create during every experience (Like having guests dance, or sing “Happy Birthday” for free hints!) Ending all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams) Working together and living by our company values (they’re good ones, trust us!) Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc) Requirements Qualifications and Skills: Customer service oriented Strong confident personalities Enthusiastic and positive attitude Strong interpersonal communication skills and the ability to articulate clearly Punctual and responsible Possesses a team player mentality Works well in a fast-paced environment Basic knowledge and understanding of computers Willing to grow and learn in various roles outside of the immediate position Available to work weekends and evenings (No knowledge/skills of technology, or "gaming" is required, but may be a plus) Must be 18 years of age or older #J-18808-Ljbffr Red Door Escape Room - Penn Square