User researchers collect, analyse and test data to design websites, software and applications based on user needs.
User Researcher Job Description Template
Our company is looking for a User Researcher to join our team.
Responsibilities:
- Be comfortable in working on research across the product development cycle- from generative to evaluative, and everything in between;
- Deliver action orientated and professional standard user research;
- Deepen knowledge of our customers, their needs and uncover opportunities to better serve them;
- Identify opportunities which the business should act upon to deliver delightful and inspiring experiences;
- Help build and scale the user research function- for example by educating on best practices, and expanding our methods and operations;
- Conduct research using a range of research methods- remote and in person IDIs, lab sessions, unmoderated research, surveys;
- Proactively and routinely surface fact-based, forward-thinking customer insights across business partnerships;
- Work closely with other researchers, data scientists and marketing research to develop a holistic understanding of the data;
- Participate in hackathons, lead co-design sessions, and other events that bring the business closer together and to users;
- Generate actionable user research insights to drive customer-centric decision making with stakeholders.
Requirements:
- Experience of qualitative user research methods. Bonus points if you are also comfortable with quantitative methodologies;
- Are experienced in helping stakeholders develop empathy and understanding with their users;
- Comfort with running qualitative research studies yourself, from end to end;
- Comfort with generating insight to fuel the product development process;
- 2+ years of user research experience;
- Engaging and clear communicator;
- You know when to be scrappy and when to hold the line on methodological rigour;
- A proven track record of socialising and embedding research findings to drive business outcomes;
- A degree in human-computer interaction, cognitive psychology, behavioral science, or related field or equivalent experience;
- Strong analytical, and synthesis skills with a proven ability to turn research results into product insights;
- Thorough knowledge and experience across a range of UX research approaches and methodologies – especially RITE;
- Communicate insight effectively to all levels of stakeholders – from product leads to feature teams;
- Track record of collaborating across disciplines (design, engineering, data science) to drive change into products;
- Proven ability to work within tight timelines utilizing excellent project management skills;
- Experience with Mobile or Devices is a plus but not required.