Housekeeping Manager

Housekeepers organise hotel staff to make sure that all the rooms are kept clean and tidy.

Housekeeping Manager Job Description Template

Our company is looking for a Housekeeping Manager to join our team.

Responsibilities:

  • Inventory supplies and place orders in a timely manner;
  • Effectively communicate with all staff on board;
  • Strong Leader of people;
  • Some work in office;
  • Work to continuously improve GSS scores;
  • Recruit, interview and train team members;
  • Respond to customer complaints and special requests;
  • Check rooms and common areas, including stairways and lounge areas, for cleanliness;
  • Motivate team members and resolve any issues that occur on the job;
  • Establish and educate staff on cleanliness, tidiness and hygiene standards;
  • Train housekeepers on cleaning and maintenance tasks;
  • Plans, organizes, and evaluates the work of assigned staff, while completing assigned duties;
  • Inspects work in progress and upon completion to ensure the quality and completeness of work performed;
  • Inspect and maintain all public areas and guest rooms several times daily;
  • Ensure cleaning checklists and schedules are administered and completed by team members accordingly.

Requirements:

  • Must have past hotel experience;
  • Flexible schedule and willingness to travel;
  • Willingness to work long days, every day, for extended periods of time;
  • High school diploma is a plus;
  • Stamina to handle the physical demands of the job;
  • Previous housekeeping experience within a hotel;
  • The ability to ensure that hotel policies and brand standards are followed;
  • The skills and experience to lead a team to consistently deliver exceptional guest service;
  • Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed;
  • Refined verbal and written communication skills;
  • Must be proficient in Microsoft Word and Excel;
  • Willingness to work overtime, later shifts, and weekends;
  • High level of flexibility, ability to perform multiple tasks in a fast-paced environment;
  • Maintain enthusiasm and interest throughout all conferences with customers;
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.