Housekeeping Manager Job Description

Housekeeping Manager Job Description Template

Our company is looking for a Housekeeping Manager to join our team.

Responsibilities:

• Inventory supplies and place orders in a timely manner;
• Effectively communicate with all staff on board;
• Strong Leader of people;
• Some work in office;
• Work to continuously improve GSS scores;
• Recruit, interview and train team members;
• Respond to customer complaints and special requests;
• Check rooms and common areas, including stairways and lounge areas, for cleanliness;
• Motivate team members and resolve any issues that occur on the job;
• Establish and educate staff on cleanliness, tidiness and hygiene standards;
• Train housekeepers on cleaning and maintenance tasks;
• Plans, organizes, and evaluates the work of assigned staff, while completing assigned duties;
• Inspects work in progress and upon completion to ensure the quality and completeness of work performed;
• Inspect and maintain all public areas and guest rooms several times daily;
• Ensure cleaning checklists and schedules are administered and completed by team members accordingly.

Requirements:

• Must have past hotel experience;
• Flexible schedule and willingness to travel;
• Willingness to work long days, every day, for extended periods of time;
• High school diploma is a plus;
• Stamina to handle the physical demands of the job;
• Previous housekeeping experience within a hotel;
• The ability to ensure that hotel policies and brand standards are followed;
• The skills and experience to lead a team to consistently deliver exceptional guest service;
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed;
• Refined verbal and written communication skills;
• Must be proficient in Microsoft Word and Excel;
• Willingness to work overtime, later shifts, and weekends;
• High level of flexibility, ability to perform multiple tasks in a fast-paced environment;
• Maintain enthusiasm and interest throughout all conferences with customers;
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.