Housekeeping Supervisor supervises the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, facilities, and other specified areas are kept in a clean and orderly condition. Responsible for standards’ establishment, staff training, schedule/resource coordination, workflow inspection, inventory maintenance and equipment supplies. Being a Housekeeping Supervisor may require a high school diploma or its equivalent. Typically reports to a manager. The Housekeeping Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Housekeeping Supervisor typically requires 3 years experience in the related area as an individual contributor.
Housekeeping Supervisor Job Description Template
Our company is looking for a Housekeeping Supervisor to join our team.
Responsibilities:
- Ensuring housekeeping supplies are kept out of reach of residents at all times;
- Assess inventory of, assign for cleaning and inspect rooms;
- Respond to special guest requests in a timely, friendly and efficient manner;
- Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories;
- Train housekeepers on cleaning and maintenance tasks;
- Establish and educate staff on cleanliness, tidiness and hygiene standards;
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing;
- Check rooms and common areas, including stairways and lounge areas, for cleanliness;
- Motivate team members and resolve any issues that occur on the job;
- Respond to customer complaints and special requests;
- Performs routine duties to supervise and inspect work done by room attendants to clean and maintain guest rooms, halls, lobby and other public areas;
- Oversees trash removal from entire facility;
- Provide supervision, coaching and training to House Attendants, Public Area Attendants, Turndown Attendants and Room Attendants;
- Monitor and handle guest complaints by following procedures and ensuring guest satisfaction;
- Conduct training of staff as assigned.
Requirements:
- Excellent communication and interpersonal skills with the ability to interact with many types of personalities;
- Must be able to spend the majority of the day walking, twisting, bending, pushing and pulling;
- Strong attention to detail required;
- Previous supervisory experience strongly preferred;
- Must be capable of working in a fast paced environment with multiple interruptions;
- Must be flexible in hours and days worked;
- Must be able to read, write, speak, and understand the English language;
- Prioritization and time management skills;
- Knowledge of English language;
- Must be able to work a flexible schedule including days, nights, late nights, weekends and holidays;
- Marriott experience required;
- Ability to work with little supervision and maintain a high level of performance;
- Track record of delivering exceptional guest or client experience;
- Ability to read and comprehend simple instructions, short correspondence, and memos;
- Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.