Benefits specialists administer the organization’s benefits programs, which include retirement plans, leave policies, wellness programs, and insurance policies, such as health, life, and disability insurance. They research and analyze benefits plans, policies, and programs, and make recommendations based on their analysis. They frequently monitor government regulations, legislation, and benefits trends to ensure that their programs are current, legal, and competitive. They also work closely withinsurance brokers and benefits carriers and manage the enrollment, renewal, and delivery of benefits to the organization’s employees.
Benefits Specialist Job Description Template
Our company is looking for a Benefits Specialist to join our team.
Responsibilities:
- Develops educational packages for benefits orientation and coordinates all benefits-related training for employees;
- Supports the benefits department by performing all operational tasks required to administer employee benefits;
- Explains employee benefits by conducting meetings, preparing written and graphic announcements and explanations and responding to requests;
- Responsible for leave management, including acting as a liaison to employees and coordinating with third party vendors;
- Proactively identify opportunities to drive efficiencies across benefits administration, processes and employee communications;
- Serve as a back-up to conduct new hire benefits orientation for new hires and during the annual open enrollment period;
- Review and administer court orders and ensure appropriate benefit enrollment to ensure compliance;
- Administer the company’s tuition reimbursement program in line with company policy;
- Brainstorm and collaborate with the benefits team regarding innovative and new ideas regarding the employee benefits program at Five Star;
- Works cooperatively with other HR representatives to manage the global service award program;
- Coordinate with third party administrator to manage disability claims according to the plan;
- As needed, assist with implementing HRIS systems upgrades and changes;
- Verify that the benefit table setup is correct and perform periodic testing to validate configurations;
- Input new employee information into the current system ensuring accuracy;
- Prepare and distribute electronic onboarding notices for new employees.
Requirements:
- Proven creative problem-solving skills in order to make best judgment calls;
- Excellent technical skills in the Microsoft Office Suite;
- Experience with high touch customer service environment;
- At least 3 years work experience;
- At least 2 years of benefits administration or/and benefits customer service experience;
- 1-3 years of benefits or customer service experience;
- High level of integrity, professionalism with balanced approach to problem solving;
- High school graduate or GED equivalent;
- Excellent analytical skills and judgment;
- Understanding of Managed Healthcare;
- Knowledge regarding claims billing rules a plus;
- Ability to multitask in a busy department;
- Strong service orientation and sense of urgency in responding to customers;
- Able to stay focused on the telephone despite noise and other distractions;
- Preference will be given to candidates with hands-on Human Resources Information Systems experience, preferably ADP & Taleo.