Claims Assistant Job Description Template
Our company is looking for a Claims Assistant to join our team.
Responsibilities:
- Works under general supervision and exercises a moderate level of discretion in performing duties of the position;
- Responsible for handling sensitive and confidential matters and documents appropriately;
- Accountable for performing assigned duties accurately and efficiently and in accordance with established company policies and departmental procedures;
- Ability to perform essential functions of the job, with or without a reasonable accommodation;
- Opens, date stamps, sorts and distributes incoming mail. Matches mail with files or faxes documents to Imaging Center to attach to electronic files;
- Serves as administrative support for Catastrophe Storm Team which often requires travel away from home for an extended period of time;
- Trains newly hired Claims Assistants. Maintains an instruction manual for Claims Assistant job responsibilities;
- Performs other related duties as requested by the Branch Claims Supervisor or Branch Claims Manager;
- Perform all file updates on system as directed by claim reps/team leader.
Requirements:
- Identify coverage issues that arise on claims;
- The opportunity to learn and support our customers with other service requests;
- Educate our team/customers on industry claim trends;
- Oversee claims on behalf of our customers;
- Experience with Microsoft office (Word, Excel, and PowerPoint);
- Excellent typing skills;
- Professional telephone demeanor and good oral and written communication skills;
- Ability to work independently and as a team member;
- General knowledge of workers’ compensation claims procedures and policies;
- Ability to pay attention to detail;
- Excellent grammar, composition and proofreading skills;
- Ability to work well under pressure and multi-task in a fast-paced environment;
- Ability to take direction and make decisions;
- Must demonstrate an aptitude for learning additional computer skills;
- Good communication skills and effective telephone manner.