The Claims Investigator I corresponds with policyholders, claimants, witnesses, attorneys, etc. to gather important information to support contested insurance claims. Denies, settles, or authorizes payments to routine property/casualty claims based on coverage, appraisal, and verifiable damage. Being a Claims Investigator I prepares reports of investigation findings. Makes recommendations for settlement of routine property/casualty claims based on coverage, appraisal, and verifiable damage. In addition, Claims Investigator I may conduct field evaluations to inspect and document damage or loss. Typically requires an associate’s degree. Typically reports to a supervisor or manager. Being a Claims Investigator I works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Claims Investigator I typically requires 0-2 years of related experience.
Claims Investigator Job Description Template
Our company is looking for a Claims Investigator to join our team.
Responsibilities:
- Scan and upload all evidence;
- Obtain records (i.e. medical, police, repair, etc.);
- Obtain written or recorded statements;
- Conduct neighborhood canvasses and interviews;
- Prepare field reports and communicate findings;
- Perform site investigations.
Requirements:
- Ability to thrive in a team-oriented environment while handling an assigned case diary independently;
- Bachelor’s degree or equivalent experience required;
- Ability to multitask, prioritize, and manage time effectively;
- Minimum of two years of practical experience in conducting claims investigations;
- Strong interpersonal skills;
- MUST have a personal registered and insured vehicle which must be maintained;
- Excellent oral and written communication skills;
- Spanish speaking a plus.