Client Care Coordinator

Client Care Coordinator Job Description Template

Our company is looking for a Client Care Coordinator to join our team.

Responsibilities:

  • Supervises and mentors caregivers and assigns them to meet client needs;
  • Routinely visits clients to monitor client’s condition and environment;
  • Establishes initial client records and ensures that required documentation is complete and is in compliance with regulations and standards;
  • Travels the area to ensure the provision Home Health Services to our clientele;
  • Provides training to personnel to meet the client needs;
  • Attends all client care meetings, staff meetings, and ongoing educational sessions;
  • Assesses clients in their home environment and creates a plan of care that is documented;
  • Directs the maintenance of all relevant records;
  • Develops relationships with referral sources by phone, email, in person, networking and community events;
  • Evaluates nursing and related services rendered to improve quality of home-provided care and obtain maximum use of staff time and resources;
  • Works to promote growth and broaden the knowledge and skills of staff members to continuously improve quality of service;
  • Participates in the “on call” rotation;
  • Reviews Plan of Care with caregivers and families to ensure that all needs are met;
  • Continuously improves our Home Health program;
  • Participate in on-call rotation.

Requirements:

  • Excellent computer and Microsoft Office skills;
  • Excellent written and verbal communication skills;
  • Two years experience in a health care setting preferred;
  • Experience in coordinating health care preferred;
  • Customer service (helping clients and assisting agents);
  • Problem solving/analysis;
  • Holds a current clinical professional license as either a CNA, LPN or RN preferred;
  • Willing to drive to private homes in the area to perform the duties of this position;
  • Able to function independently in the home setting with minimal direct supervision;
  • Unrestricted Florida driver’s license and clean driving record;
  • At least two years’ experience in home care;
  • Accuracy/attention to detail;
  • Relay messages to the clinics accurately and timely;
  • Accurately maintain EHR database including documenting all call information;
  • Receive inbound calls from prospective and current clients with service inquiries.