Client Care Coordinator Job Description Template
Our company is looking for a Client Care Coordinator to join our team.
Responsibilities:
- Supervises and mentors caregivers and assigns them to meet client needs;
- Routinely visits clients to monitor client’s condition and environment;
- Establishes initial client records and ensures that required documentation is complete and is in compliance with regulations and standards;
- Travels the area to ensure the provision Home Health Services to our clientele;
- Provides training to personnel to meet the client needs;
- Attends all client care meetings, staff meetings, and ongoing educational sessions;
- Assesses clients in their home environment and creates a plan of care that is documented;
- Directs the maintenance of all relevant records;
- Develops relationships with referral sources by phone, email, in person, networking and community events;
- Evaluates nursing and related services rendered to improve quality of home-provided care and obtain maximum use of staff time and resources;
- Works to promote growth and broaden the knowledge and skills of staff members to continuously improve quality of service;
- Participates in the “on call” rotation;
- Reviews Plan of Care with caregivers and families to ensure that all needs are met;
- Continuously improves our Home Health program;
- Participate in on-call rotation.
Requirements:
- Excellent computer and Microsoft Office skills;
- Excellent written and verbal communication skills;
- Two years experience in a health care setting preferred;
- Experience in coordinating health care preferred;
- Customer service (helping clients and assisting agents);
- Problem solving/analysis;
- Holds a current clinical professional license as either a CNA, LPN or RN preferred;
- Willing to drive to private homes in the area to perform the duties of this position;
- Able to function independently in the home setting with minimal direct supervision;
- Unrestricted Florida driver’s license and clean driving record;
- At least two years’ experience in home care;
- Accuracy/attention to detail;
- Relay messages to the clinics accurately and timely;
- Accurately maintain EHR database including documenting all call information;
- Receive inbound calls from prospective and current clients with service inquiries.