Director of Professional Services Job Description Template
Our company is looking for a Director of Professional Services to join our team.
Responsibilities:
- Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery;
- Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction;
- Drive software sales opportunities through networking, frequent customer contact, and lead development process;
- Partner with various teams around the organization, including: Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand;
- Function as a customer advocate in routing information and responding to customer needs within the organization;
- Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board;
- Study current client database -noting location, practice area, key software integrations to improve sales efforts;
- Manage lead follow-up and conversation to sales opportunities – document phone calls, emails, and notes in CRM;
- Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team;
- Estimate and accurately forecast monthly sales;
- Document and analyze reasons for sales wins and losses to improve sales efforts;
- Maintain up-to-date knowledge of current product offerings;
- Deliver online and on-site presentations, tailored to each prospective customer’s needs;
- Present sales content at seminars & trade shows;
- Develop and manage project plans, schedules, success criteria and milestones.
Requirements:
- Superior communicator and strong relationship builder;
- Experience collaborating with international teams and remote team members;
- Experience with software implementation or consultative roles (or equivalent experience);
- An ability to use data to analyze results and make data-driven decisions;
- 7+ years of management experience in Professional or Technical Services, preferably within a SaaS model;
- A passion for customers and a dedication to providing a best-in-class service experience;
- An ability to adapt quickly to new software and constantly changing business requirements;
- Experience recruiting, coaching, and developing team members;
- Background and expertise in building out new service capabilities to accommodate growth, scale and global reach.