Field Service Coordinator

Field Service Coordinator coordinates, monitors and improves fields service activities for an organization. Provides support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair. Being a Field Service Coordinator ensures field services are effective and customers requirements are met. May require an associate degree. Additionally, Field Service Coordinator typically reports to a manager or head of a unit/department. The Field Service Coordinator is capable of working on complex problems and exceptions without direct supervision. Has a wide and comprehensive understanding of both general and specific aspects of the job. To be a Field Service Coordinator typically requires 7+ years of related experience.

Field Service Coordinator Job Description Template

Our company is looking for a Field Service Coordinator to join our team.

Responsibilities:

  • Interact and communicate critical order information to Field Service Coordinators or Field Service Supervisors;
  • Manage job costs: Assures selling price and costs are in line to maintain acceptable margins;
  • Assist Field Service team to meet published baseline measurements and KPI’s;
  • ACT claims system: Close remedial actions and track warranty costs and update actions as needed in accordance with the global claims rules;
  • Acts as backup for other FS Service Coordinators as needed, and backup Order Coordinators only when directed by the FS Admin Manager;
  • Perform other duties as directed by Management;
  • Review field service quotes versus final scope of work completed to finalize the billing package to hand over to the Order Coordinator;
  • Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day;
  • Create and maintain accurate documentation of all processes within their job duties;
  • Perform standard workflow activities including database entry, audits, and data export preparations;
  • Ensure store equipment is operational prior to opening by communicating with the stores via email and/or telephone;
  • Adhere to compliance requirements at all times;
  • Other related duties as required by Management;
  • Backup other coordinator responsibilities as needed regarding tech refresh and break fix maintenance;
  • Assist with scheduling meetings and documenting meeting minutes.

Requirements:

  • 1-3 years of project management or related field experience;
  • Proficient in Microsoft Office Suite;
  • Courses or experience in construction management and/or business are ideal, although not required;
  • Strong organizational skills;
  • Confident personality to properly negotiate with outside organization contacts, such as installers and general contractors.