Financial Aid Coordinator Job Description Template
Our company is looking for a Financial Aid Coordinator to join our team.
Responsibilities:
- Other duties as assigned;
- Order office supplies and maintain supply of financial aid applications, brochures and forms;
- Daily review and distribution of phone calls and financial aid department emails;
- Actively participates in special projects and innovative development of office processes;
- Handle routine financial aid inquiries, drop in advising questions, status inquiries and follow-ups by phone, email and in person;
- Prepares and monitors Financial Aid exit counseling packages and communications;
- Monitors Financial Aid Self-Service Module for maintenance and updates;
- Serves as quality assurance for submitted electronic documents;
- Maintains and updates federal ISIR Guide & Comment Codes;
- Oversees the receipt of State of Mississippi student grants and financial aid funding;
- Monitors student loan applications, responding to variances as needed;
- Oversees all application and communication flow for financial aid documents;
- Processes student transfer monitoring through NSLDS as required by federal regulation;
- Manage all data transmissions with the Department of Education, including testing, interfacing with COD, ISIR processes, etc;
- Respond to incoming Financial Aid mailbox inquiries on a daily basis.
Requirements:
- Familiarity with needs analysis methodology, application and verification process;
- Knowledge of Federal Title IV and state financial aid requirements;
- Experience in a financial aid office or a higher education setting;
- Experience with integrated student information systems (Datatel Colleague);
- Knowledge of financial aid software and tools, including NSLDS;
- Respond to incoming Financial Aid mailbox inquiries on a daily basis;
- Demonstrated excellent oral and written communication skills to communicate and interact effectively with colleagues, faculty, students, and visitors;
- Demonstrated ability to provide quality customer service via telephone, in-person, internet, and mail;
- Coordinate the Federal Work-Study program;
- Must successfully complete and pass a pre-employment drug screen/physical and background check through the Department of Justice;
- Provide assistance with the federal verification process and follow up with students in the collection of documents as requested;
- Demonstrated experience in a fast paced, high volume environment providing support.