Financial Counselor Job Description Template
Our company is looking for a Financial Counselor to join our team.
Responsibilities:
- Calculates, provides, and updates estimates upon request to various staff, patients, and other potential customers;
- Stay current on all regulatory updates and policy/procedure changes pertaining to Certified Application Counselors;
- Adhere to all state and federal regulations along with policies/procedures pertaining to the Certified Application Counselor responsibilities;
- Notify appropriate areas regarding eligibility status and determination;
- Assess patient’s eligibility for government sponsored programs / Financial Assistance;
- Answer the telephone and maintain files;
- Contact patient / family and conduct interviews for the purpose of assessing eligibility;
- Coordinate with various agencies and individuals to resolve individual cases;
- Ensures that estimated out-of-pocket requirements have been appropriately calculated and;
- Inform patient of collection policy;
- Ensures all collection activities are in compliance with State and Federal collection laws;
- Fully documents all collection efforts into the system;
- Educate consumers on out – of – pocket responsibility;
- Fully documents all transaction requests into the system;
- Collects the estimated out-of-pocket requirements prior to the patient’s discharge.
Requirements:
- Thorough knowledge of third party payors and reimbursement requirements, medical terminology, ICD-9, and CPT codes;
- 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties;
- Demonstrated knowledge of medical terminology;
- Excellent communication skills, with the ability to communicate clearly, both verbally and in writing;
- High School Diploma / GED (or higher);
- Available to work 37.5 hours per week, Monday through Friday, during the hours of 10 AM to 6 PM;
- Minimum of three (3) years previous Hospital Registration, Patient Access experience in a large, complex healthcare environment;
- Demonstrated working knowledge of the patient referral and authorization process;
- High Proficiency with Microsoft Office: Word, Excel, Outlook, PowerPoint;
- Bilingual skills fluently in Spanish/English verbally and written;
- Must be comfortable traveling 25% of the time for site coverage, trainings and meetings.