Implementation Consultant Job Description Template
Our company is looking for a Implementation Consultant to join our team.
Responsibilities:
- Lead district set-up calls for our largest customers to strategically identify and resolve technical issues, and walk them through the set-up process;
- Identify and carry out initiatives to improve customer experience throughout the year;
- Proactive outreach to districts to ensure they meet their launch deadlines;
- Configure LinkSquares software applications for customers using a training and enablement approach;
- Provide superior customer service to internal and external customers;
- Initiate and lead Kick-Off meetings for site managers to communicate the project scope and implementation schedule;
- Participate in knowledge transfer sessions, product training and other strategic initiatives as needed;
- Lead new client implementation projects, providing technical support and guidance on best practices;
- Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value;
- Troubleshoot functional issues arising from implementations;
- Develop and communicate implementation schedule and rollout plan;
- Promote a positive professional image of RealPage internally and externally;
- Gather business, process, data and integration requirements between ONESOURCE Global Trade and ERP Systems (SAP, ORACLE, Web Services);
- Actively and efficiently manage implementation projects so that implementations are achieved on time and to the satisfaction of clients;
- Manage clients and client expectations during the implementation of products.
Requirements:
- Travel requirements: 1-2 trips per month both domestic and international;
- Client management and support of users in an consultative teaching manner;
- Extensive experience with SQL Server;
- Strong technical aptitude;
- Professional written and verbal communication skills; should also be a strong active listener;
- 2+ years of experience in customer support for a technical product. Phone support, education or ed tech experience a plus;
- Track record of high customer satisfaction including recommendations from current or prior customers;
- Highly motivated by ensuring that customers are happy and successful using Seesaw;
- Able to understand technical concepts and workflows and explain them to non-technical users;
- Maintain knowledge of departmental processes and procedures;
- Collaborate regularly with other departments to improve processes or procedures;
- Provide project management to ensure product activations are moving as quickly as possible;
- Accurately forecast activation dates and manage implementation appropriately to meet release dates;
- Maintain advanced knowledge of each product for which they are responsible;
- Proven experience and understanding of business processes including Trade Operations (Imports, Exports), Order-To-Cash (OTC), Procure-To-Pay (PTP).