IT Coordinator Job Description Template
Our company is looking for a IT Coordinator to join our team.
Responsibilities:
- Perform troubleshooting, data restoration, escalating when necessary;
- Respond to ticket, email and telephone support requests;
- Act as link between end users and customer support;
- Liaise between release management, product management, development and operations for incident and change management meetings;
- Perform maintenance activities (e.g. backups), and other duties, as directed;
- Respond to queries regarding vendor offerings, devices and pricing; make device/provider recommendations based on wireless needs;
- Contact vendors to complete ports, activations, device swaps and for device setup assistance as needed;
- Accomplishes department and organization mission by completing related results as needed;
- Update and close ServiceNow requests and cases related to wireless equipment and service;
- Following up with the purchasing department regarding ongoing software and product purchases;
- Maintains administrative workflow by studying methods; implementing; developing reporting procedures;
- Procure, Provision, and Maintain Mobile Wireless Telecommunications Devices and Accounts;
- Coordinate port orders from facilities moving from Verizon to AT&T and Sprint;
- Tracking inventory;
- Evaluating new technologies.
Requirements:
- Knowledge of Corporate Wireless Telecom is preferred, but not required;
- Customer service professional with excellent verbal and written communication skills;
- Ability to work independently and in a team environment;
- High comfort level with systems navigation;
- Above average Microsoft application knowledge of Outlook, Excel and Word;
- Excellent multi-tasking and prioritizing skills;
- BS/BA in information technology or computer science or related field or equivalent related experience preferred, but not required;
- Experience in Information Technology or similar background;
- Knowledge of IT systems and applications;
- Bachelor’s degree preferred;
- Experience in help desk support is preferred.