IT Coordinator Job Description

IT Coordinator Job Description Template

Our company is looking for a IT Coordinator to join our team.

Responsibilities:

  • Perform troubleshooting, data restoration, escalating when necessary;
  • Respond to ticket, email and telephone support requests;
  • Act as link between end users and customer support;
  • Liaise between release management, product management, development and operations for incident and change management meetings;
  • Perform maintenance activities (e.g. backups), and other duties, as directed;
  • Respond to queries regarding vendor offerings, devices and pricing; make device/provider recommendations based on wireless needs;
  • Contact vendors to complete ports, activations, device swaps and for device setup assistance as needed;
  • Accomplishes department and organization mission by completing related results as needed;
  • Update and close ServiceNow requests and cases related to wireless equipment and service;
  • Following up with the purchasing department regarding ongoing software and product purchases;
  • Maintains administrative workflow by studying methods; implementing; developing reporting procedures;
  • Procure, Provision, and Maintain Mobile Wireless Telecommunications Devices and Accounts;
  • Coordinate port orders from facilities moving from Verizon to AT&T and Sprint;
  • Tracking inventory;
  • Evaluating new technologies.

Requirements:

  • Knowledge of Corporate Wireless Telecom is preferred, but not required;
  • Customer service professional with excellent verbal and written communication skills;
  • Ability to work independently and in a team environment;
  • High comfort level with systems navigation;
  • Above average Microsoft application knowledge of Outlook, Excel and Word;
  • Excellent multi-tasking and prioritizing skills;
  • BS/BA in information technology or computer science or related field or equivalent related experience preferred, but not required;
  • Experience in Information Technology or similar background;
  • Knowledge of IT systems and applications;
  • Bachelor’s degree preferred;
  • Experience in help desk support is preferred.