Learning and Development Specialist

Learning and Development Specialist Job Description Template

Our company is looking for a Learning and Development Specialist to join our team.

Responsibilities:

  • Evaluate individual and organizational development needs;
  • Assess the success of development plans and help employees make the most of learning opportunities;
  • Track budgets and negotiate contracts;
  • Design and deliver e-learning courses, workshops and other trainings;
  • Help managers develop their team members through career pathing;
  • Create and execute learning strategies and programs;
  • Hire and oversee Training and L&D Specialists;
  • Extract LMS data for analysis. Provide reports on the status of training completions, effectiveness, and other operational metrics;
  • Work cross-functionally with subject matter experts to define key content areas;
  • Manage eLearning content in our Learning Management System (LMS) to reflect our most current product/service offerings, and policies/procedures;
  • Present training via eLearning or virtual classroom/webinar;
  • Globalize existing and future L&D programs to office locations and remote employees;
  • Align the Company services with client needs through an understanding of business plans and small- to medium-sized business operations;
  • Present ideas effectively, delivering presentations suited to the characteristics and needs of the audience;
  • Deliver training content that is tailored to the specific needs of the client.

Requirements:

  • Ability to comfortably interact with all levels of employees, including frontline team members through executive leadership;
  • Excellent time management skills (prioritizing and follow-up);
  • Ability to work on multiple projects simultaneously, maintaining momentum, and managing to project due dates;
  • Proficient in MS Office and Learning Management Systems (LMS);
  • Professional certification (e.g. CPLP, CPTM) is a plus;
  • Excellent communication and negotiation skills; sharp business acumen;
  • Professional Certification(s): DISC preferred;
  • 3-5 years’ experience in the delivery of learning and development programs;
  • Training certification (DDI) is preferred, or must be obtained within 3-4 months of hire date;
  • Bilingual in Spanish preferred;
  • Proven experience as an L&D or Training Manager/Specialist or similar;
  • Create curriculum to organize and develop understanding of both technical, customer service and procedure skills;
  • Adheres to industry best practices and standards when developing learning and performance solutions;
  • Utilize training platforms and tools to onboard new hires on company strategies, workflows and best practices;
  • Work with stakeholders to understand key business drivers, identify performance gaps and develop effective trainings to build all skill levels.