Liability Claims Adjuster

Liability Claims Adjuster Job Description Template

Our company is looking for a Liability Claims Adjuster to join our team.


  • Provides input for continuous development of claims guidelines and best practices;
  • Confirms coverage and determines liability for a wide range of accident scenarios;
  • Maintains and updates a diary/schedule for each claim in the adjuster’s pending;
  • Delivers an industry-leading claim experience for all policyholders and claimants;
  • Coordinates the repair of damaged vehicles, and assists with rental reimbursement;
  • Obtains detailed accident descriptions from drivers, passengers and witnesses;
  • Consistently makes prompt and courteous contact with every party involved in a claim;
  • Responds to claim correspondence in a timely fashion with very high quality;
  • Sets and maintains a loss reserve for every claim in the adjuster’s pending;
  • Interacts and communicates effectively with customers, peers, vendors and managers;
  • Recommends potential product developments and process improvements.


  • Familiarity with claims best practices required;
  • Great attention to detail;
  • Bachelor’s degree or equivalent experience required;
  • High sense of professionalism while remaining empathetic;
  • Ability to obtain additional insurance licenses, including Texas, within three months;
  • Curious in nature;
  • Ability to approach problems with an open mind;
  • Strong technical understanding of liability and casualty principles;
  • Experience managing complex Personal Auto claims through closure, including claims that involved arbitration.