Patient Coordinator Job Description Template
Our company is looking for a Patient Coordinator to join our team.
Responsibilities:
- Provide the Easy Eye Care Vision to all Patients;
- Fosters a strong partnership between the retail environment and professional services;
- Sales Facilitation;
- Schedule appointments, confirm all patient appointments, and greet patients;
- Maintain inventory; replenish as necessary;
- Reviews fee tickets upon patient check-out; ensures all fees are collected;
- Answering calls including voicemails and responding to patient emails;
- Greets patients upon check-in/registration and tracks patients in waiting areas;
- Prints dictation letters;
- Assist student providers and patients with patient questions and concerns escalating unresolved issues to Practice Manager or Practice Leader;
- Reviews and verifies information in patient charts;
- EMR administration, documentation and scanning;
- Obtaining referrals and authorizations;
- Collect co- pays or past balances;
- Verifies insurance information.
Requirements:
- Minimum of 2 years in a Dental, Medical, or Retail setting with strong emphasis in customer service is required;
- Strong written and verbal communication skills;
- Organizational skills;
- Previous medical office experience preferred;
- Demonstrated excellent communication, interpersonal, organizational, and follow-through skills;
- High school education;
- Must be adept and comfortable working in a systems driven environment;
- Demonstrated ability to establish priorities, meet deadlines, and manage competing demands;
- High School diploma required; associate degree preferred;
- Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance;
- Must be able to successfully collaborate and work in a team environment while also being an individual contributor;
- Ability to maintain confidentiality, remain open to others’ ideas with willingness to try new things;
- Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events;
- Adapts to changes in the work environment, manage competing demands, and be able to deal with frequent change, delays or unexpected events.