Patient Coordinator

Patient Coordinator Job Description Template

Our company is looking for a Patient Coordinator to join our team.

Responsibilities:

  • Provide the Easy Eye Care Vision to all Patients;
  • Fosters a strong partnership between the retail environment and professional services;
  • Sales Facilitation;
  • Schedule appointments, confirm all patient appointments, and greet patients;
  • Maintain inventory; replenish as necessary;
  • Reviews fee tickets upon patient check-out; ensures all fees are collected;
  • Answering calls including voicemails and responding to patient emails;
  • Greets patients upon check-in/registration and tracks patients in waiting areas;
  • Prints dictation letters;
  • Assist student providers and patients with patient questions and concerns escalating unresolved issues to Practice Manager or Practice Leader;
  • Reviews and verifies information in patient charts;
  • EMR administration, documentation and scanning;
  • Obtaining referrals and authorizations;
  • Collect co- pays or past balances;
  • Verifies insurance information.

Requirements:

  • Minimum of 2 years in a Dental, Medical, or Retail setting with strong emphasis in customer service is required;
  • Strong written and verbal communication skills;
  • Organizational skills;
  • Previous medical office experience preferred;
  • Demonstrated excellent communication, interpersonal, organizational, and follow-through skills;
  • High school education;
  • Must be adept and comfortable working in a systems driven environment;
  • Demonstrated ability to establish priorities, meet deadlines, and manage competing demands;
  • High School diploma required; associate degree preferred;
  • Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance;
  • Must be able to successfully collaborate and work in a team environment while also being an individual contributor;
  • Ability to maintain confidentiality, remain open to others’ ideas with willingness to try new things;
  • Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events;
  • Adapts to changes in the work environment, manage competing demands, and be able to deal with frequent change, delays or unexpected events.