Pharmacy Care Coordinator

Pharmacy Care Coordinator Job Description Template

Our company is looking for a Pharmacy Care Coordinator to join our team.

Responsibilities:

  • Provides excellent customer service by serving as a resource to all internal and external customers;
  • Exhibits excellent phone and communication skills while providing complete and accurate information to customers;
  • Adheres to assigned schedule and quality metrics;
  • Uses a multi-lined telephonic system to answer calls regarding eligibility requirements;
  • Interviews applicants by phone for program requirements;
  • Initiates the process of granting, modifying, denying, or terminating assistance, or referring applicants to other agencies for assistance;
  • Provides clerical and/or administrative support to clinical staff and managers for special studies, projects and reports;
  • Provide excellent customer service to all patients and medical professionals via phone, written communication or in person;
  • Contact patients to arrange delivery of medication; verifies delivery address and collect payment information;
  • Promptly and accurately does benefits investigations;
  • Notifies pharmacist of relevant clinical information gathered during calls to provider or patient;
  • Highlight any important notes / requests from the provider in the case;
  • Contact the physician’s office to communicate clinical information when needed;
  • Prioritize and organizes cases to be processed in timely manner proportionate with the need by date;
  • Demonstrate the utmost sensitivity and confidentiality of information while maintaining a high level of professionalism.

Requirements:

  • 6 months in a medical/healthcare setting;
  • High School Diploma or GED;
  • Basic knowledge of Microsoft Office products, including Word and Outlook;
  • Medical terminology knowledge base;
  • Bilingual language proficiency (English/Spanish);
  • Demonstrate a high degree of professionalism to include both personal conduct and appearance at all times;
  • 2+ years of experience in a physician’s clinic or hospital;
  • Call center experience;
  • Ability to work independently, with some supervision and direction from manager;
  • Compliance with all organizational policies regarding ethical business practices;
  • Ability to maintain strict confidentiality at all times to include but limited to patients and coworkers;
  • Working knowledge of Microsoft Office Suite including Word, Excel, Access and Outlook;
  • Strong communication skills and strong teamwork is required;
  • Previous experience working in a healthcare call center, or as a Pharmacy Technician;
  • Must be excellence, efficient and have high quality work.