Senior Implementation Manager Job Description Template
Our company is looking for a Senior Implementation Manager to join our team.
Responsibilities:
- Be Client Success Driven;
- Be a Leader and Partner;
- Offer world-class service to our customers;
- Contribute to the internal knowledge base so you can share lessons learned with other resources;
- Share product feedback with Product and Engineering teams to help improve the product;
- Develop repeatable and scalable processes to improve project quality and delivery;
- Represent the implementation team in cross-functional initiatives across VTS;
- Be committed to customer success and serve as the customer’s advocate within Tipalti;
- Help improve internal processes and systems for more efficient customer interactions;
- Work to Scale;
- Inform and adhere to the project plan as set by your implementation team partner.
Requirements:
- Your technical consulting skills will allow us to implement the most creative solutions for our clients;
- What does success look like?
- Providing exceptional service to our Clients and their Participants: Zero defects = 100% quality = No escalations;
- Relevant account and customer management experience;
- Excellent communication, project management and multi-tasking skills;
- B.S. in Computer Science, Information Systems or related field;
- Well organized and detail oriented;
- Experience with Compliance and regulatory processes – an advantage;
- Strong analytical, creative thinking and problem solving skills;
- Occasional telecommuting permitted;
- Ability to lead workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes;
- Experience in working with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) – an advantage;
- Experience with payment systems and/or working at a Fintech company – an advantage;
- Ability to work in a fast-paced, deadline-driven start-up environment;
- Passionate about customer service and helping others.