Senior Salesforce Business Analyst Job Description Template
Our company is looking for a Senior Salesforce Business Analyst to join our team.
Responsibilities:
- Documenting, following up and resolving issues related to each assigned project;
- Work with Delivery Lead/Project Manager to maintain and coordinate communication with the customer/client throughout each project;
- Facilitate IT and business use case walk-thru sessions;
- Understand and document requirements for configuring, testing and launching our CRM solution;
- Must maintain a thorough understanding of DQ’s business practices and the applications/systems that support them;
- Status review and reporting ;
- Create high-level models and user prototype interfaces to identify and validate business processes and solutions when appropriate;
- Mentor less experienced Business Systems Analysts; review use case documentation and provide constructive feedback;
- Develop reusable templates and maintain Business Systems Analyst methodology;
- Supports testing cycles (UAT, regression, system) and/or Training/Training Materials;
- Prepare documentation using tools such as Visio, Word and Excel. Identify and implement process improvements;
- Work with IT and business users to evaluate options and recommend solutions in line with IT and/or business architecture.
Requirements:
- Salesforce.com system experience is mandatory;
- Proficient in Word, Excel, PowerPoint, and Vision;
- Responsible;
- System testing of new functionality or bug fixes;
- Ability to manage stakeholder expectations professionally;
- Ability to work independently, with general direction and guidance;
- Strong interpersonal skills with the ability to research solutions to issues as they arise;
- Excellent interpersonal, listening, oral and written communication skills;
- Experience influencing and guide others towards most logical and valuable outcomes;
- Minimum 5 years of hands on experience as Business Analyst with CRMs (preferably Salesforce);
- Must have demonstrated progressive levels of responsibility, experience and leadership;
- Certified as Sales Cloud or Service Cloud Consultant;
- BS or equivalent and 4 years experience in computer sciences or related field, or equivalent combination;
- Excellent analytical skills, as well as accuracy and attention to details;
- Field Service Lightning certified is a requirement.