Senior Technical Project Manager Job Description Template
Our company is looking for a Senior Technical Project Manager to join our team.
Responsibilities:
- Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution;
- Actively and expertly collaborate with business and engineering teams on innovative solutions, requirements, scope, and project deliverables;
- Improve in-store presence of Wahoo products through enhanced merchandising and increased product distribution;
- Proactively identify and communicate project issues and risks;
- Support the finance team in Atlanta ensuring accounts are current and within terms and when necessary helping effect payment;
- Be the key communication point to coordinate tasks between team members in U.S., U.K and Japan;
- Assisting in affiliate program reporting and billing functions;
- Support our Wahoo specialist retail partners in the areas of marketing, technical support and sales;
- Provide regular updates on the status of all projects;
- You work closely with Wahoo’s Country Manager DACH to help the existing network of retailers increase sales and brand awareness;
- Work closely with Wahoo’s distributors to ensure their dealer network upholds the premium brand values and reputation of Wahoo;
- Agree targets with customers, tracking regularly and holding owners to account, and putting in place any corrective actions;
- Maintain regular contact with key retail stores through email, phone and store visits;
- Develops detailed IT work plans, schedules; project estimates, resource plans and status reports;
- Rigorously manages scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters.
Requirements:
- Ability to handle all customers patiently and with kindness;
- Entrepreneurial spirit and passion for sport/fitness and technology;
- Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others;
- Strong ability to problem solve and prioritize;
- Excellent time management and follow-up skills;
- Detail oriented with strong organizational ability to handle multiple events simultaneously;
- Enjoys understanding details and complex interactions and distilling them into their simplest components;
- Financial services industry background;
- Willingness to travel approximately 50% – 70%
- Demonstrates flexibility, commitment to meeting deadlines, attention to detail, shows aptitude for critical thinking and excellent decision making;
- Agile Scrum Master certification;
- Bachelor’s degree in Electrical, Mechanical or Computer Engineering with equivalent experience;
- Strong Microsoft Project and Microsoft Office, Jira /Confluence skills;
- 2+ years experience with Magento 1,9 Front End Development;
- Knowledge of responsive design concepts and best practices of UX/UI design and development as it pertains to eCommerce.