Service Coordinator

Service Coordinator Job Description Template

Our company is looking for a Service Coordinator to join our team.

Responsibilities:

  • Reduce CAREGiver overtime to no more than 2.5% per week/month;
  • Maintain regular attendance at the office to execute job responsibilities;
  • Answer incoming calls in a friendly, professional and knowledgeable manner;
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures;
  • Critical Numbers;
  • Manage multiple email inboxes;
  • Order title exams;
  • Works closely with the Branch Procurement Specialist(s) with resource and project planning;
  • Compile reports on service employees hours, repair time on customer equipment, and machine history;
  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery;
  • act as payroll liaison;
  • Reports problems to manager;
  • In accordance with RCOC policy, implements the highest standards of internal and external customer service in all activities;
  • Client Invoice processing;
  • Plans and implements RCOC’s Outcomes and Quality Assurance policies and procedures.

Requirements:

  • Previous health care or DME experience;
  • Call center experience is required;
  • Ability to work well with internal and external participants is essential;
  • 1+ years’ experience in a technical supporting role (MUST);
  • Ability to verbally communicate with employees and clients in person and over the phone;
  • Ability to multitask and work in a fast-paced environment;
  • Strong willingness to work with a team;
  • Service Coordinator activities are expected to be carried out with minor supervision;
  • Scheduling and tracking of service technicians to maximize operating efficiency;
  • Intermediate computer skills with MS Office, specifically Excel (MUST);
  • Must possess verbal and written English communication and organizational skills;
  • Ability to learn and comprehend complex systems and situations;
  • Some college course work or equivalent experience preferred;
  • Experience with ticketing systems and alert management software is preferred;
  • Passion to change a onetime customer into a “Customer for Life”