Service Coordinator Job Description Template
Our company is looking for a Service Coordinator to join our team.
Responsibilities:
- Reduce CAREGiver overtime to no more than 2.5% per week/month;
- Maintain regular attendance at the office to execute job responsibilities;
- Answer incoming calls in a friendly, professional and knowledgeable manner;
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures;
- Critical Numbers;
- Manage multiple email inboxes;
- Order title exams;
- Works closely with the Branch Procurement Specialist(s) with resource and project planning;
- Compile reports on service employees hours, repair time on customer equipment, and machine history;
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery;
- act as payroll liaison;
- Reports problems to manager;
- In accordance with RCOC policy, implements the highest standards of internal and external customer service in all activities;
- Client Invoice processing;
- Plans and implements RCOC’s Outcomes and Quality Assurance policies and procedures.
Requirements:
- Previous health care or DME experience;
- Call center experience is required;
- Ability to work well with internal and external participants is essential;
- 1+ years’ experience in a technical supporting role (MUST);
- Ability to verbally communicate with employees and clients in person and over the phone;
- Ability to multitask and work in a fast-paced environment;
- Strong willingness to work with a team;
- Service Coordinator activities are expected to be carried out with minor supervision;
- Scheduling and tracking of service technicians to maximize operating efficiency;
- Intermediate computer skills with MS Office, specifically Excel (MUST);
- Must possess verbal and written English communication and organizational skills;
- Ability to learn and comprehend complex systems and situations;
- Some college course work or equivalent experience preferred;
- Experience with ticketing systems and alert management software is preferred;
- Passion to change a onetime customer into a “Customer for Life”