Service Project Manager Job Description Template
Our company is looking for a Service Project Manager to join our team.
Responsibilities:
- Utilizes leadership skills to motivate office support management and field personnel. Manages existing and future business programs and processes;
- Manages strategic customer base, strategic projects, target customers and handles assignments relating to projects or service request assigned;
- Attend and conduct meetings as required;
- Identifies and/or addresses and eliminates potential obstacles to the timely completion of projects and service request or service agreements;
- Works with ConCor Networks Sales personnel, Project Engineers, Project Managers, and possibly other EMCOR companies when required or requested;
- 35% Multi-task communication on all service orders (customers direct, 3rd party, internal);
- Comply with all company operating policies, procedures, and safety programs as established;
- Prepares customer billings to include collection of work order tickets and pricing on a weekly basis;
- 35% Project completion, including but not limited to;
- Must possess a valid state driver’s license;
- Maintains ConCor Networks company reports as required;
- Following up with customers and provide verification of completion;
- Understanding and implementing customer contracts/pricing/SLAs, etc;
- Oversees the daily operation of construction and/or service teams for the office(s) assigned;
- Complies with pre-employment drug testing requirements.
Requirements:
- Computer Skills – Microsoft Outlook and Excel;
- Organizational skills;
- Basic understanding of business financials/math;
- Must demonstrate ability to analyze and solve problems on a strategic and tactical level;
- Must demonstrate ability to effectively organize and manage multiple projects;
- Attention to detail;
- Strong oral and written communication;
- Ability to multi-task;
- Flexibility;
- Team player;
- Must demonstrate commitment to company values;
- Must promote the Company culture and mission to all employees, vendors, clients and business partners;
- Must demonstrate ability to lead people and get results through others;
- Strong customer service skills;
- Must possess excellent verbal and written communication skills.