Client Advocate Job Description Template
Our company is looking for a Client Advocate to join our team.
Responsibilities:
- Ability to work in a team and communicate effectively;
- Escalate service requests that require engineer level support;
- Fast turnaround of customer requests;
- Enter all work as service tickets into ConnectWise;
- Responsible for entering time and expenses in ConnectWise as it occurs;
- Improve customer service, perception, and satisfaction;
- Light project coordination between NOC and Client;
- Make contact with prospective clients;
- Visit businesses, local companies, storefronts, real estate offices, etc. delivering cards/sales literature;
- Facilitate consultations for prospective clients in efforts to determine the size of the client’s job/needs;
- Explain what distinguishes Sir Junk from other competitors;
- Thoroughly outline our service and how we can help with any junk removal needs;
- Establish business relationships; note locations and contact names, phone numbers and/or emails.
Requirements:
- Specific vision abilities required by this job include close vision requirements due to computer work;
- Light to moderate lifting is required.