Business Systems Consultant 5 Job Description Template
Our company is looking for a Business Systems Consultant 5 to join our team.
Responsibilities:
- Participate in production outage assessments and remediation activities, including troubleshooting, documentation and communications;
- Develop and/or maintain documentation, departmental technical procedures and user guides;
- Actively participate in partner and internal customer meetings as needed;
- Analyze and identify process problems, develop resolutions, draft and manage SOP’s and the potential creation of alternate support processes;
- Work with offshore teams to plan & execute one-time and re-occurring activities;
- Develop an in depth knowledge and understanding of Technology and Business Unit BCP’s;
- Coordinate & communicate information related to emergency infrastructure remediation;
- Coordinate, develop and execute Business Continuity Planning deliverables;
- Develop a reporting structure that shows progress and performance across the participating teams, helping to track and improve internal performance;
- Ability to develop, document and maintain Standard Operating Procedures (SOP’s);
- Lead and/or participate in post mortem process that identifies process failures, recommending and implementing improvements.
Requirements:
- Monitor and update iTracker;
- Assist in locating game plans;
- Assist with access requests;
- Understands “How to” use and explain tools used to indicate remediation status, walk through training provided;
- Understands ALL current efforts underway including BAU and is able to assist, facilitate or expedite each situation as needed;
- Assist ISST team with additional assistance in administrative tools;
- May notify application managers of upcoming deadlines;
- Manage and monitor All TREX Events Introduce new scope;
- Analyze data in tools for follow up;
- May coordinate meetings as a service to problem solve where necessary;
- Monitor and update AMCT;
- Maintains full scope of all on-going process and who is responsible as well as know who is the expert on point;
- May conduct meetings;
- Manage Master list of all projects;
- Research, analyze data ,assign and follow up on each request until completion.