Desktop Support Technician Job Description Template
Our company is looking for a Desktop Support Technician to join our team.
Responsibilities:
- Back office computer, printer/fax & battery backup support;
- Perform initial diagnosis and determine if escalation is necessary;
- Install and maintain both Operating Systems, hardware and software;
- Pick up and deliver computer equipment and peripherals that require maintenance;
- Help create technical documentation and manuals;
- Conduct remote troubleshooting;
- Report customer feedback and potential product requests;
- Supports Microsoft products and servers and any industry-specific software;
- Provide basic network hardware installation and configuration assistance;
- Provide basic Active Directory management and server application support;
- Prepare and deploy hardware, desktops, laptops, and mobile platforms;
- Supports PC hardware and printer interface requirements;
- Monitor and respond to help desk calls from internal and field employees, providing problem resolution via phone, email, remote access and in-person;
- Monitor and maintain data center and desktop uninterruptable power supplies; and,
- Other duties as assigned.
Requirements:
- Two+ Years of Desktop Support experience in mid to enterprise environment;
- Must have a working knowledge of computers;
- Resolve non-complex hardware and equipment problems;
- Prior Help Desk experience;
- The worker is subject to hazards: Includes a variety of physical conditions;
- Minimum of 4 years’ experience working with engineering principles and practices;
- Experience with mobile devices, including iPhone and iPad;
- Must complete all mandatory in-services annually;
- Ability to work successfully under highly stressful conditions;
- Certification;
- Communication Skills;
- Minimum of 4 years’ experience working with appropriate programming languages, operating systems and software;
- Help Desk experience preferred;
- Desktop support experience;
- 10+ Years’ Experience In Hands-On MAC Technical Support Role.