Field Service Engineer 2 Job Description Template
Our company is looking for a Field Service Engineer 2 to join our team.
Responsibilities:
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment;
- Ability to deliver results in an uncertain environment;
- Demonstrated understanding that customers determine our success;
- Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction;
- Experience troubleshooting and responding to customer concerns;
- Must have and maintain a valid Driver’s License;
- Strong time management and organization skills and ability to juggle multiple responsibilities;
- Ensure timely dispatch closure (if applicable);
- Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization;
- Experience with Web applications as well as Microsoft suite of products;
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently;
- Training and experience in multiple modalities;
- Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements;
- Maintain tools and test equipment properly and ensuring they are calibrated. Desired Characteristics;
- May include application training of clinical or scientific staff on designated equipment. Qualifications/Requirements.
Requirements:
- Ability to deliver results in an uncertain environment;
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment;
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization;
- Experience troubleshooting and responding to customer concerns;
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization;
- Demonstrated understanding that customers determine our success;
- Willingness to learn and adapt to changing environments;
- Empower and inspire others;
- Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization;
- Experience with Web applications as well as Microsoft suite of products;
- Training and experience in multiple modalities;
- Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements;
- Strong time management and organization skills and ability to juggle multiple responsibilities;
- Must have and maintain a valid Driver’s License;
- Ensure timely dispatch closure (if applicable).