Field Service Engineer

Field Service Engineer I installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Being a Field Service Engineer I answer basic customer questions about product features. May provide some customer training. Additionally, Field Service Engineer I has basic knowledge of the organization’s products and services. Requires a bachelor’s degree. Typically reports to a supervisor or manager. The Field Service Engineer I works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Field Service Engineer I typically requires 0-2 years of related experience.

Field Service Engineer Job Description Template

Our company is looking for a Field Service Engineer to join our team.

Responsibilities:

  • The employee may be occasionally exposed to moving mechanical parts and vehicles;
  • Servicing and Calibration of existing equipment at the customer’s location;
  • Telemetry System Radio Diagnostics and Troubleshooting;
  • Ability to work paid overtime (excess of 40 hours/week) with little or no notice to fulfill our customer’s business needs;
  • Resolve instrumentation issues through hardware and software troubleshooting;
  • Strict adherence to safety procedures;
  • Compile and evaluate data to determine and resolve operating problems or malfunctions;
  • Achieve strategic goals and financial targets;
  • Field Service Engineer experience in the medical devices / lab instruments or related industry;
  • Troubleshoot and repair equipment, applying own knowledge and experience;
  • Education: High School Diploma or GED;
  • Experience in medical workplace settings;
  • Assist in planning and coordinating team efforts;
  • Keep abreast of the basic requirements for compliance in own area of work, and comply with such requirements;
  • Partner with customers and Management regarding progress of installation and repair work.

Requirements:

  • While performing the responsibilities of the job, the employee is required to talk and hear;
  • Desktop OS, NOS and application support experience;
  • At least one major network certification (CCNA, etc.);
  • Cisco Infrastructure experience/knowledge;
  • Readiness to work within a flexible work/travel schedule;
  • Experience in medical workplace settings;
  • Ability to read and interpret mechanical, electrical, electronic prints and other related technical documentation ;
  • Field Service Engineer experience in the medical devices / lab instruments or related industry;
  • Able to develop plans to remediate machinery malfunction;
  • Ideal locations are IL, IN or WI near a major airport;
  • Support manufacturing when required and help perform and conclude both Pre-FAT and FAT efforts;
  • Education: High School Diploma or GED;
  • BS in Chemical Engineering, Mechanical Engineering or other related field;
  • Preferred: Experience working with and around high voltage equipment;
  • Ability to interpret, create, and maintain electrical schematics and wiring diagrams.