Help Desk Level 1 Job Description Template
Our company is looking for a Help Desk Level 1 to join our team.
Responsibilities:
- Diagnose problems by asking accurate, concise questions in a professional and timely manner.
Requirements:
- Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently;
- Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.