Help Desk Level 1

Help Desk Level 1 Job Description Template

Our company is looking for a Help Desk Level 1 to join our team.


  • Diagnose problems by asking accurate, concise questions in a professional and timely manner.


  • Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently;
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.