IT Helpdesk Support

IT Helpdesk Support Job Description Template

Our company is looking for a IT Helpdesk Support to join our team.

Responsibilities:

  • Delegated systems administration tasks;
  • Manage outsourced engineers to deliver IT services up to our client’s standards;
  • Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region;
  • Create and maintain “how-to” documents;
  • Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system;
  • Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end-user computing, printer, etc;
  • Provide friendly in-person desk-side user support for our Seattle Studio;
  • Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support;
  • Manage IT assets in the region and ensure accuracy of IT assets management;
  • Deliver IT orientation to new employees with our client’s standards and provide regular user trainings to improve user productivity;
  • Ticket prioritization.

Requirements:

  • Strong written and verbal communication skills;
  • Great problem-solving skills;
  • 2 to 4 years of experience in IT Helpdesk Support;
  • Windows administration and troubleshooting skills;
  • Basic network, systems, and cloud services administration;
  • Bilingual in Mandarin and English;
  • Skilled at troubleshooting microphones, speakers, projectors, cables, and wireless projectors;
  • 3 years IT experience;
  • Experience with common ITAM solutions and ticketing platforms;
  • Experienced in user administration for common Microsoft applications and server platforms.