NOC Technician Job Description Template
Our company is looking for a NOC Technician to join our team.
Responsibilities:
- Coordinate onsite dispatch of Telecommunication vendor repair services;
- Interacts with radio engineers, developers, functional representatives, regional IT directors, and customers to resolve production problems;
- Monitor broadcast systems, production applications, servers and network using a combination of monitoring tools to ensure high availability;
- Coordinate field router intrusive and non-intrusive testing and repair of circuits;
- Troubleshooting, diagnosing and improving monitoring solutions for core applications.
Requirements:
- Demonstrating the ability to make metric and data driven decisions;
- Customer service experience;
- Proven ability to collaborate and build strong relationships with teams and customers;
- Minimum of 3 years of experience working in IT Operations including knowledge of common tools, methods, and techniques;
- Ability to challenge information if the response does not fit the situation;
- Minimum of 3 years of experience in a Help Desk or high-volume call center preferred;
- Working knowledge of Internet Services: DNS, and E-mail;
- Effective analytical, planning, organizational, and documentation skills;
- Complete understanding of Routing and Networking;
- Must be flexible, dependable and able to multi-task with priority;
- Must be a team player;
- General Wifi experience;
- Must be familiar and able to communicate how to collect information from client devices, such as Windows, Apple and other networked devices;
- Working experience with a network management system such as Zabbix or any of Network Monitoring tool;
- Proficient in ticket and order management.