Print Support Specialist Job Description Template
Our company is looking for a Print Support Specialist to join our team.
Responsibilities:
- Manages the collection of periodic meter readings, including review and validation;
- Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items;
- Engages Ricoh and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur;
- Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends;
- Helps coordinate machine moves, machine removals and new machine installations;
- Supports the Service Delivery Manager;
- Conducts implementation of national launch programs/processes including field training;
- Acts as a supporting interface to outside contractors for management of performance issues;
- Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports;
- Conducts periodic client satisfaction surveys;
- Performs other duties as assigned;
- Helps track machine lease expiration and/or projected end of service life dates, as required;
- Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required.
Requirements:
- Typically Requires;
- Minimum of 2 years project/program management experience and a track record of success in customer service;
- Prior experience managing large-scale fleet implementations a plus;
- Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge;
- 4-year college degree or equivalent work experience required.