Print Support Specialist Job Description

Print Support Specialist Job Description Template

Our company is looking for a Print Support Specialist to join our team.

Responsibilities:

  • Manages the collection of periodic meter readings, including review and validation;
  • Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items;
  • Engages Ricoh and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur;
  • Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends;
  • Helps coordinate machine moves, machine removals and new machine installations;
  • Supports the Service Delivery Manager;
  • Conducts implementation of national launch programs/processes including field training;
  • Acts as a supporting interface to outside contractors for management of performance issues;
  • Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports;
  • Conducts periodic client satisfaction surveys;
  • Performs other duties as assigned;
  • Helps track machine lease expiration and/or projected end of service life dates, as required;
  • Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required.

Requirements:

  • Typically Requires;
  • Minimum of 2 years project/program management experience and a track record of success in customer service;
  • Prior experience managing large-scale fleet implementations a plus;
  • Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge;
  • 4-year college degree or equivalent work experience required.