Product Support Coordinator

Product Support Coordinator Job Description Template

Our company is looking for a Product Support Coordinator to join our team.

Responsibilities:

  • Answer Emails and Support Tickets with energy and enthusiasm;
  • Maintain a positive and professional attitude to reach team goals and initiatives;
  • Take ownership of customer needs and issues;
  • Other related customer service duties and responsibilities;
  • Strive to meet or exceed support team expectations with excellent customer service.

Requirements:

  • Appropriately and professionally communicate with upset customers; effectively handle high-stress conflict;
  • Experience in customer service such as call centers, retail, reception, etc;
  • Problem solving skills;
  • High attention to detail;
  • Must be able to lift 50 pounds, and carry items up two flights of stairs;
  • Must work independently and collaboratively; complete tasks without direct supervision;
  • Must be able to work a set schedule;
  • Excellent written, verbal, and listening skills;
  • Demonstrate the ability to be empathetic and compassionate towards customers;
  • Valid driver’s license with reliable transportation.