Production Support Lead

Production Support Lead Job Description Template

Our company is looking for a Production Support Lead to join our team.


  • Perform troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis;
  • Communicate with line of business and management the overall status and health of the application;
  • Look for areas of improvement in monitoring, application stability, and speed of determining root cause;
  • Test and validate system performance.


  • Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions;
  • Experience working with service now and Jira;
  • Hands-on experience with Incident and problem management;
  • 5+ years of experience working on of support of 24×7 support operations staff;
  • 4+ years of experience with SPLUNK and Dynatrace experience;
  • 4 + years of experience working with Visual Studio, Jenkins and Github;
  • 7+ years of experience working with C#, ASP.NET, VB.NET, SQL server, XML and .NET webservices;
  • Exhibits a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions;
  • 5+ years of relevant IT experience (Production Support, SDLC- Waterfall/Agile) preferred.