Senior Desktop Engineer Job Description

Senior Desktop Engineer Job Description Template

Our company is looking for a Senior Desktop Engineer to join our team.

Responsibilities:

  • Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person;
  • Test and deploy hardware and software solutions;
  • Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions;
  • Identify issues, propose solutions and test new technologies or process changes;
  • Provide best-in-class, white-glove customer service over the phone/email and in person;
  • Track and thoroughly detail technology issues through ticketing system;
  • Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content;
  • Proactively reach out to customers about their technology needs and address issues before they occur;
  • Provide administration for various technology platforms in mobility, messaging, collaboration or unified communication spaces;
  • Follow up with customers to ensure their technology needs are being met and issues are resolved;
  • Actively support and engage in the mission and goals of the College of Veterinary Medicine;
  • You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends;
  • Define and standardize procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments.

Requirements:

  • Proven excellence in customer service, interpersonal, customer-facing skills;
  • Experience administering Exchange, Active Directory, Group Policy;
  • Experience administering VDI (such as VMware Horizon), MDM (such as MobileIron) and MFA platforms;
  • End user-focused, excellent communication skills, and best-in-class customer support;
  • BSc/BA in IT, Computer Science or relevant field;
  • Strong listening and problem solving skills;
  • Strong experience troubleshooting complex Windows 10 operating system issues;
  • Experience using PowerShell for scripting and automation;
  • Experience building AV/video conferencing solutions, telephony systems, messaging platforms or collaboration tools;
  • Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely;
  • Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems.