Senior Service Engineer Job Description Template
Our company is looking for a Senior Service Engineer to join our team.
Responsibilities:
- Presenting to the client a recommended integration and implementation plan;
- Seeking opportunities to engage client decision makers and influencers in discussions that lead to billable client engagements;
- Developing Statements of Work to define agreements for specified work and related charges;
- Monitor Service health, build telemetry where needed and improve monitoring;
- Enable PG workloads to migrate to Azure where possible;
- Prioritize and plan feature team deliverables with product owner and scrum master to deliver optimal Lab and Data Center solutions;
- Completes tasks in diagnosing and fixing system and application problems;
- Creating traceability matrices of requirements to test cases;
- Master’s degree in Electrical Engineering, Computer Science, or equivalent degree;
- Demonstrates a high degree of personal and professional integrity;
- Provides input to technical lead on schedules and time estimates;
- Requires two (2) years of work experience using scripting languages: Perl and/or Python;
- Ability to occasionally work non-standard hours to accommodate business needs;
- Work with external teams to integrate with their systems;
- Power system software testing, integration, and tuning.
Requirements:
- Experience working directly with development on the design and architecture of services and applications used by the engineering system;
- Experience with software and hardware procurement processes (business case development, purchasing, acquisition, implementation, and tracking);
- Windows Server/Azure/AWS;
- Experience with routing protocols, data center network fabric architecture and designs;
- Developing in cloud environments with containers and microservices;
- Full Stack experience;
- Knowledge of PKI and associated concepts (CA, CRL, CDP, AIA, Root, HSM, etc);
- Familiarity with industry standards and requirements (NIST, Webtrust for Publicly trusted certificates, Baseline Requirements or SOX);
- Knowledge of Security Requirements and guidelines of Identity Systems such as Multi-factor Auth, Provisioning, Credentials etc;
- Previous expertise working in a compliance-focused setting;
- Passionate about making others successful;
- Proven track record of getting hands dirty to fix problems and d rive dependencies;
- 7+ years of professional optical engineering, network engineering or development experience;
- Experience with Python, REST, YAML, and Workflow systems;
- Work with external teams to integrate with their systems.