Service Desk Specialist Job Description Template
Our company is looking for a Service Desk Specialist to join our team.
Responsibilities:
- Install and deliver IT hardware, repair equipment and maintain inventory of spares;
- Prioritize service requests and assign support tickets as appropriate;
- Communicate with different departments and liaise between end user and IT colleagues;
- Support, coach and train end users as well as IT colleagues;
- Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services;
- Other duties as assigned by management;
- Provide phone and hands-on support to Client employees;
- Linking pin to specialists at 2nd level support, operations, suppliers, etc;
- Troubleshoot and identify network & server related problems for handoff;
- Create and update work instructions, processes, guidelines & knowledge base articles.
Requirements:
- Experience providing software and hardware support;
- Demonstrated problem solving skills;
- Experience w/ MS Exchange 2010 +
- College Degree or equivalent work experience;
- 3+ years of professional Helpdesk experience;
- Experience in a Windows Active Directory environment;
- Excellent oral and written communication skills;
- Experience with Windows Server.