Collections Specialist Job Description Template
Our company is looking for a Collections Specialist to join our team.
Responsibilities:
- Manage large file counts;
- Contact clients and discuss their overdue payments;
- Ensure all departmental goals and metrics are successfully achieved;
- Depending upon functional group, may resolves past due accounts, customer deductions from remittances and/or all other accounts receivable issues;
- Take payments from students, parents, and outside scholarship agencies for payment on student accounts;
- Advise the Management team of any collection issues;
- Provide exemplary customer service to our customers and internal stakeholders;
- Partner with the Billers and Service Centers to resolve respective issues that are hindering timely payment;
- Enlist the efforts of project team leads and management when necessary to accelerate the collection process;
- Responsible for managing and maintaining complex and customer accounts to significantly reduce past due balances and DSO;
- Participate in project team stand-up meetings;
- Processes requests from the sales group and furnishes information requested regarding customer accounts;
- Assist in ensuring labs are appropriately billed and collected;
- Assist company in staying up to date on proper billing and coding;
- Demonstrated problem solving ability.
Requirements:
- Effective time management;
- 2+ call center/collections experience preferred;
- Proficient in Word and Excel;
- Strong oral and written communication skills;
- Strong interpersonal skills;
- Strong oral communication skills;
- Experience with Home Health/Hospice EMR systems a plus;
- Any other duties as assigned by General Manager or Section Manager;
- 3 years in a healthcare / customer service setting;
- Valid driver’s license;
- Strong telephone and email communication skills;
- Exhibit a strong work history;
- Capable of learning new tasks with minimal guidance;
- Must be extremely organized, driven, goal oriented and relentless in their collection efforts;
- Work minimum number accounts per hour as set forth by management.