Collections Specialist

Collections Specialist Job Description Template

Our company is looking for a Collections Specialist to join our team.

Responsibilities:

  • Manage large file counts;
  • Contact clients and discuss their overdue payments;
  • Ensure all departmental goals and metrics are successfully achieved;
  • Depending upon functional group, may resolves past due accounts, customer deductions from remittances and/or all other accounts receivable issues;
  • Take payments from students, parents, and outside scholarship agencies for payment on student accounts;
  • Advise the Management team of any collection issues;
  • Provide exemplary customer service to our customers and internal stakeholders;
  • Partner with the Billers and Service Centers to resolve respective issues that are hindering timely payment;
  • Enlist the efforts of project team leads and management when necessary to accelerate the collection process;
  • Responsible for managing and maintaining complex and customer accounts to significantly reduce past due balances and DSO;
  • Participate in project team stand-up meetings;
  • Processes requests from the sales group and furnishes information requested regarding customer accounts;
  • Assist in ensuring labs are appropriately billed and collected;
  • Assist company in staying up to date on proper billing and coding;
  • Demonstrated problem solving ability.

Requirements:

  • Effective time management;
  • 2+ call center/collections experience preferred;
  • Proficient in Word and Excel;
  • Strong oral and written communication skills;
  • Strong interpersonal skills;
  • Strong oral communication skills;
  • Experience with Home Health/Hospice EMR systems a plus;
  • Any other duties as assigned by General Manager or Section Manager;
  • 3 years in a healthcare / customer service setting;
  • Valid driver’s license;
  • Strong telephone and email communication skills;
  • Exhibit a strong work history;
  • Capable of learning new tasks with minimal guidance;
  • Must be extremely organized, driven, goal oriented and relentless in their collection efforts;
  • Work minimum number accounts per hour as set forth by management.