Commercial Collections Specialist

Commercial Collections Specialist Job Description Template

Our company is looking for a Commercial Collections Specialist to join our team.


  • Annotate accounts from all calls so that history is maintained for all accounts regarding collections efforts;
  • Reconcile and resolve problems on accounts;
  • Prepare to write-offs according to the department and company policies and procedures;
  • Fax missing invoices or statements;
  • Review payments and short payments and resolve promptly by requesting a credit memo or issuing a refund;
  • Answer credit limit override line and approve or deny overrides;
  • Make regularly scheduled collection calls when accounts become delinquent (invoices aged beyond 30 days);
  • Maintain a good follow up system to ensure promises to pay are met and accounts are not neglected.


  • Ability to positively and effectively communicate verbally and in writing;
  • Strong integrity and work ethic are critical; as is the ability to have fun and work in an engaging, highly collaborative team environment;
  • 1-3+ years of B2B Collections in a fast-paced, high volume environment;
  • Highly organized and detail-oriented with the ability to prioritize multiple and changing responsibilities;
  • Experience with various collections software platforms;
  • Strong Excel skills, Microsoft Word, Outlook;
  • Display effective interpersonal skills with all levels of employee;
  • Commitment to excellence in customer service;
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume;
  • Proven successful results, in meeting or exceeding established collections goals resulting in a reduction of DSO and Bad Debt.