Knowledge Manager

Information scientists manage an organisation’ information resources and make sure it’ all readily available.

Knowledge Manager Job Description Template

Our company is looking for a Knowledge Manager to join our team.

Responsibilities:

  • Manage the flow of information to customer care sites to ensure effective rollouts and adoption of new processes, procedures, and products;
  • Organize information to facilitate the access of information efficiently and intuitively;
  • Maintain web pages and public-facing content that answers customers’ frequently asked questions (FAQ);
  • Write, revise, publish, edit, and delete information in the knowledge base that all of our agents depend on as a source of truth;
  • Conduct analysis to identify opportunities to improve the quality of customer care provided by customer care agents;
  • Identify, collect, synthesize, organize and manage organizational knowledge in support of portfolios and products across the branch;
  • Accumulate, understand, and leverage knowledge about the business activity on behalf of the organization and its stakeholders;
  • Working on ad hoc synthesis projects related to the markets in which *** plays;
  • Assist with budgeting and procurement of syndicated research;
  • Curating content on the portal bi-weekly to highlight the latest insights and reports from key vendors;
  • Handling research inquiries that come from either co-workers in research or from *** executives;
  • Gather inputs/documentation, draft responses and facilitate reporting processes to inquiries from various sources;
  • Building and organize the company’s conceptual assets into knowledge bases through Google wiki sites;
  • Additional duties and tasks as assigned.

Requirements:

  • Building and organize the company’s conceptual assets into knowledge bases through Google wiki sites;
  • Gather inputs/documentation, draft responses and facilitate reporting processes to inquiries from various sources;
  • Additional duties and tasks as assigned;
  • Identify, collect, synthesize, organize and manage organizational knowledge in support of portfolios and products across the branch;
  • Accumulate, understand, and leverage knowledge about the business activity on behalf of the organization and its stakeholders.