Recovery Specialist Job Description Template
Our company is looking for a Recovery Specialist to join our team.
Responsibilities:
- Review claim files to determine potential coverage and develop collection strategies;
- Gather and evaluate police reports, repair estimates and other related documents;
- Initiate appropriate verbal and written communication for the ultimate recovery within 90 days;
- Update system notes and data fields;
- Make recommendations for settlement strategy;
- Maintain accurate account of collections activity and incoming payments on claim files;
- Interpret the facts of loss in conjunction with debtor feedback in order to establish settlement strategy;
- Effectively negotiate with responsible parties;
- Other miscellaneous job-related duties as assigned;
- Make suggestions for alternative dispute resolution;
- Make appropriate internal and external contacts to obtain necessary information.
Requirements:
- Requires knowledge of state and federal laws relative to assigned area;
- Based on population assigned, recovery from mental illness or substance abuse and willingness to disclose this to staff and clients may be required;
- Ability to research claims related computer systems to obtain additional information and/or documents to secure payment for the responsible party;
- Ability to gather and interpret complex data in order to plan a course of action;
- Excellent customer service and telephone skills/experience;
- Demonstrated analytical skills;
- Ability to organize and present information, views and concepts in a concise and understandable format for a variety of audiences;
- Attention to detail is a must;
- One year of general collections, subrogation or claims experience preferred;
- Heavy phone experience preferred;
- One year of administrative, clerical or office work experience that included daily use of computer software programs and/or internet use required;
- Ensure cases are called as scheduled and aging is maintained;
- Submit claims for referral and write-off;
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future;
- Investigate, negotiate, subrogate and settle first and third party losses.