Recovery Specialist

Recovery Specialist Job Description Template

Our company is looking for a Recovery Specialist to join our team.


  • Review claim files to determine potential coverage and develop collection strategies;
  • Gather and evaluate police reports, repair estimates and other related documents;
  • Initiate appropriate verbal and written communication for the ultimate recovery within 90 days;
  • Update system notes and data fields;
  • Make recommendations for settlement strategy;
  • Maintain accurate account of collections activity and incoming payments on claim files;
  • Interpret the facts of loss in conjunction with debtor feedback in order to establish settlement strategy;
  • Effectively negotiate with responsible parties;
  • Other miscellaneous job-related duties as assigned;
  • Make suggestions for alternative dispute resolution;
  • Make appropriate internal and external contacts to obtain necessary information.


  • Requires knowledge of state and federal laws relative to assigned area;
  • Based on population assigned, recovery from mental illness or substance abuse and willingness to disclose this to staff and clients may be required;
  • Ability to research claims related computer systems to obtain additional information and/or documents to secure payment for the responsible party;
  • Ability to gather and interpret complex data in order to plan a course of action;
  • Excellent customer service and telephone skills/experience;
  • Demonstrated analytical skills;
  • Ability to organize and present information, views and concepts in a concise and understandable format for a variety of audiences;
  • Attention to detail is a must;
  • One year of general collections, subrogation or claims experience preferred;
  • Heavy phone experience preferred;
  • One year of administrative, clerical or office work experience that included daily use of computer software programs and/or internet use required;
  • Ensure cases are called as scheduled and aging is maintained;
  • Submit claims for referral and write-off;
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future;
  • Investigate, negotiate, subrogate and settle first and third party losses.