US-AZ-Tucson Job Description Template
Our company is looking for a US-AZ-Tucson to join our team.
Responsibilities:
- Reserve spa appointments, dining reservations, etc. in all activity applications;
- Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property;
- Review arrivals report and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.);
- Implement Moments of Service (MOS) on every call;
- Answer inbound calls; check voicemail/inbox and answer emails in a timely manner;
- Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis.
Requirements:
- Strong communication writen and verbal;
- Ability to work weekends, holidays and various scheduled shifts is required;
- Proficient in Microsoft Word & Outlook;
- Hospitality and Sales experience is preffered.